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Sofia Yaseen, Senior Social Media Specialist

Sofia Yaseen

Senior Social Media Specialist·Revton

Jordan

Bachelor's degree, Business Administration

Work experience

Total years of experience: 8 years, 6 months

Senior Social Media Specialist

May 2021 - October 2023

Revton

Amman, Jordan

May 2021 - October 2023

My Responsibilities:
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.

-Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.

-Moderate all user-generated content in line with the moderation policy for each community.

-Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

-Managing boosting and advertising campaigns.

-Managing Influencers marketing campaigns.
Company industry:
Internet & E-commerce
Job role:
Marketing and PR

Social Media Executive

July 2020 - May 2021

Modanisa

Amman, Jordan

I found this job using Bayt.com

July 2020 - May 2021

Responsibilities:

• Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.
• Generate, edit, publish and share daily content (images, video, text ) on facebook and instagram and and Twitter, that builds meaningful connections and encourages community members to take action.
• Set up and optimize company pages within each platform to increase the visibility of company’s social content.
• Moderate all user-generated content in line with the moderation policy for each community.
• Create editorial calendars and syndication schedules.
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
• Creating Daily, Weekly and Monthly analytics Social media reports for Facebook, instagram, and Twitter.
• Working hand to hand with the Graphic designer to come up with new and creative Ideas.
• Working hand to hand with the community team to help them answer our customers inquiries and upgrade their work quality.
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
Company industry:
1374
Job role:
Marketing and PR

Social Media Executive

September 2018 - December 2019

Careem

Amman, Jordan

September 2018 - December 2019

Key Responsibilities:


•Set and implement social media and communication campaigns to align with marketing strategies.
•Provide engaging text, image and video content for social media accounts.
•Respond to comments and customer queries in a timely manner.
•Monitor and report on feedback and online reviews.
•Organize and participate in events to build community and boost brand awareness.
•Coordinate with Marketing, PR and Communications teams to ensure brand consistency.
•Liaise with Development and Sales departments to stay updated on new products and features.
•Build relationships with customers, potential customers, industry professionals and journalists.
•Stay up-to-date with digital technology trends
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Product Specialist - Customer Care Agent - Live Chat Agent

July 2016 - August 2019

bayt.com

Amman, Jordan

July 2016 - August 2019

Key Responsibilities:

Training:

• To provide Bayt.com’s Client with a training (physical or telephonic) to ensure their understanding of the website tools and basic function.
• Provide the new employees of Bayt.com with a training on the products and services of Bayt.com
• Train the employees on any new feature or new service.
• Train any junior product Specialists until they are fully aware of all the details for this position.

Customer Service:

• Post and activate job posting as per the client’s requirement. Ensure continuous follow up with the client to make sure posting credits are utilized.
• To follow up with clients and confirm their satisfaction
• To leverage this relationship ultimately to promote Bayt.com products and services and motivate repeat client usage (Renewals).
• To obtain testimonials from clients on the benefits of Bayt.com services.
• To promote positive client experiences on Bayt.com.
Recruitment:

• Do the recruitment on Behalf of Bayt.com clients and then share with them shortlisted CV’s .
• Conduct telephonic Interviews for the shortlisted candidates on behalf of the clients and then share the interested ones only.
• Assist with the recruitment for Bayt.com and conduct Telephonic Interviews for the candidates and then shortlist the candidates according to their qualification and report the most relevant ones.
• Handling Live Chat ( Respond to customers on chat,
Maintain client relationship for business and help the sales team in achieving target )
Company industry:
Recruitment & Employee Placement Agency
Job role:
Customer Service and Call Center

Customer Service Executive

November 2015 - June 2016

Aramex

Amman, Jordan

November 2015 - June 2016

Achievements:

• Handling main accounts of our clients in United Kingdom, such as ( DPD, Pretty little things, Mango, Children Saloon, Bohoo, Voga Closet, P2P, WN, Asendia)


Key Responsibilities:

• Attended to customer complaints and resolved the same to their full satisfaction by following up and coordinating with the appropriate person/ department.
• Generate reports of shipments details, cases and client complains.
• Follow up and manage the accounts needs.
• Tracking traffic trends and conducting capacity planning and staffing studies
• Collaborating with other Aramex teams to implement customer experience initiatives
Company industry:
Shipping
Job role:
Customer Service and Call Center

Contact Center Excutive

May 2015 - December 2015

Aramex

Amman, Jordan

May 2015 - December 2015

Key Responsibilities:
• Attended to incoming telephone calls, tracked shipments and provided necessary information to the customers on ongoing basis.
• Arranged booking of shipments, pick up of shipments from the customers’ and other locations as per schedule to ensure timely delivery.
• Attended to customer complaints and resolved the same to their full satisfaction by following up and coordinating with the appropriate person/ department.
• Arranged cases and e mails, after the shipments, within the phone call limit, thereby multitasking and meeting all the requirements.
• Managed both incoming and outgoing shipments for banks by picking up outgoing shipments on time and delivery of incoming shipments.
• Collected information about potential customers and provided leads to the sales team to enable them to work further for customer development.
• Identified training needs of new agents, provided necessary training and arranged preparation and submission of daily reports.
• Managed “Shop and Ship” service for the customers, who were registered for this service, to enable them to use 18 physical addresses in different countries as delivery point to avail prompt service.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Data Entry ( Admin Team )

February 2015 - April 2015

Hunger Station

Amman, Jordan

February 2015 - April 2015

Key Responsibilities:

• Transferring data from paper formats into computer files or database systems
• Typing in data provided directly from vendors
• Creating spreadsheets with large numbers of figures without mistakes
• Update existing data
• Upload restaurant's logos, menus
• Handling complaints
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Administration

Customer Service Executive

October 2014 - December 2014

VFS TasHeel International

Amman, Jordan

October 2014 - December 2014

Key Responsibilities:

• Validating applicant’s documents.
• Processing each applicant’s visa application by checking passport details, entering accurate data and handling cash payments
• Supporting and helping applicants by providing full information on the visa types and process
• Submitting applications within the specified service level
• Provide a great customer service experience to all applicants
• Process applications quickly, accurately and pleasantly
• Escalate queries and issues in a timely manner
Company industry:
Public Administration
Job role:
Customer Service and Call Center

Education

Hashemite University

May 2014

May 2014

Bachelor's degree, Business Administration

Jordan

Qusoor School

January 2010

January 2010

High school or equivalent, advanced english

Jordan

Skills

Content Writing
Expert
Content Writing
Expert
Influencer Marketing
Expert
Influencer Marketing
Expert
Online Advertising
Expert
Online Advertising
Expert
Social Media
Expert
Social Media
Expert
Customer Service
Expert
Customer Service
Expert
Content Writing
Expert
Content Writing
Expert
Organization
Expert
Organization
Expert
Communication
Expert
Communication
Expert
Project management
Expert
Project management
Expert
Digital marketing
Expert
Digital marketing
Expert
Analytics
Expert
Analytics
Expert
Following trends
Expert
Following trends
Expert
Creativity
Expert
Creativity
Expert
Social Media
Expert
Social Media
Expert
Recruitment
Expert
Recruitment
Expert
HR Management
Expert
HR Management
Expert
Human Resources
Expert
Human Resources
Expert
Customer Service
Expert
Customer Service
Expert

Languages

Arabic
Native Speaker
English
Expert