Desktop Support engineer
DAMAC Properties
مجموع سنوات الخبرة :19 years, 1 أشهر
Provide High Quality IT Support (Telephonic and Onsite) to the employees of DAMAC properties.
Attend Helpdesk calls, try to resolve the issue, if not assign ticket through Service-desk(Web tool) to the relevant team for prompt resolution
Provide L1 and L2 support on Damac Akoya Project for 2 months
Provide L1 and L2 support on Damac Hotel Apartments.
Providing support to Interface server
Create door access cards and assign permissions in certain zones
User management on AD and Exchange.
Creating Avaya extensions, local and international dial out codes
Avaya call logs and recording retrieve on request and call logs schedule to department head and accounts
Supporting the Avaya telephony systems and liaising with the voice team for the same to make sure if there is any issue with the profile or calling issues.
Supporting Jonas application for Golf Club at Trump International Golf Club
Assign permissions on Opera application server as per their requirement.
Create new profile Micros Symphony machines, create new Key cards to access
Manage Wi-Fi (create voucher codes)and troubleshooting/monitoring through web portal
Create different VLANS for admin, symphony pose machine, Wi-Fi N/W, admin area phone, guest phones and application interface on Cisco switches.
Ensure prompt resolution of tickets logged via web, calls or e-mails pertaining to servers, workstations & application Issues via call reporting tool (Service-Desk).
Managing the branches in Dubai with more than 500+ users.
Managing and Providing High Quality Support to the VIP users across Dubai Region.
Installation and troubleshooting of network printers and scanners.
In-charge of 1st level support of network and application related issues.
Configuring and Troubleshooting the E-mail accounts on blackberry Mobile Phones.
Configuring Laptops with wireless connectivity & troubleshooting on windows Platforms.
Administering and taking Regular Backup for Mercom Audiolog Recording application based on windows server 2003 platform for the Brokerage Department in Dubai.
Creating Backup and Cloning of Operating System by Acronis Software.
Troubleshooting on basic issues for Cisco routers connected to the Onsite ADCB ATM Machines across Dubai.
In-charge for installation, deployment, maintenance, troubleshooting and upgrade of computer hardware, software and peripherals.
Device Management and Configuration.
Ensuring installation and updates of anti - virus (Symantec Endpoint Protection)
Responsible for setting up new branches in Dubai.
Responsible for relocation of branches and offices.
Responsible for planning and implementing projects in Phases and completing the same before the Mentioned Time Frame.
Hardening of the desktop pc as per the information Security Policy.
Monitoring and maintaining the SLA on Day to Day basis.
• Includes maintaining LAN connectivity, maintaining MS Windows Server 2000 and 2003 server.
• Based network. Installation & configuring of network, new hardware / software including • Installing and configuring Protocols such as TCP/IP, FTP, Telnet, DHCP, SMTP and Services.