Senior Strategy and Corporate Performance Specialist
Dubai Government Human Resources Department
مجموع سنوات الخبرة :11 years, 2 أشهر
• April 2024- Current: Senior Strategy and Corporate Performance Specialist
• May 2021- March 2024: Chief Strategy and Corporate Performance Officer
• Oct 2014- Apr 2021: Chief Executive Assistant to Director General
Accomplishments:
• Managed to raise ranks at an unrivaled pace by moving up from Chief Executive Assistant to Director General position to Chief Strategy and Corporate Performance Officer.
• Recognized as a distinguished Employee in the administrative field in the year 2017
• Participated in the Best Employee category in the Administrative Field Award 2017 - DGEP
• Designated to handle increasing responsibilities as the “Health and Safety Representative” and “Sports Coordinator” in the Department.
• Assigned to many Committees and Teams in the Department
Key Contributions:
• Corporate strategy leader driving innovation and streamlining office operations and procedures, detailed roadmap to achieve established plans and ensure organizational effectiveness and efficiency. Simultaneously tracking performance to ensure alignment of results with plans.
• Determining the right set of KPIs for the business and introducing a structured operational plan at the DG Office as well as implementing innovative performance management system across the office spanning employee performance management system, filing systems, and communication system - providing a good mix of leading indicators which hint improvement in all future activities.
• Striving to improve efficiencies across the DG office by analyzing business processes and linking all organizational units, processes, application systems, data, and technologies to get an integrated view of the organization.
• Contributing to continuously improving the business processes by constant audit/measurement/control; leading automation for all business processes -aimed at reducing time and costs while improving efficiencies.
• Introducing advanced business processes, improving procedures, and conducting ongoing analysis to quickly respond to changing mission and business priorities based on evolving markets and changing industry regulations.
• Enabling the department to handle seamless external and internal correspondences, accurate maintenance of office records and appropriate filing systems in addition to managing the department's resolutions, MOU’s, and reports
• Recorded success as a Leader and won an award as a distinguished Employee in the administrative field.
• Managing complex multi-disciplinary projects of the department with an emphasis on continuous process improvement, on-time, within scope and budget project delivery.
Key Contributions
• Handled the entire spectrum of administrative duties for the COO, managed and maintained the COO's schedule/appointments, and coordinated meetings as well as receiving, editing correspondence, communications, presentations, and other documents.
• Competent senior office manager and maximize, with demonstrated expertise in overseeing office financial objectives including preparation of the annual budget for the office.
• Effectively scoped, planned, aligned, and executed solutions that unleash business value; prioritized day-to-day operations, allocated resources/ supplies, and oversaw maintenance of files & records.
• Performed a variety of highly responsible, confidential, and complex administrative duties, and provided office-wide support on initiatives, best practices, and operational strategies according to the COO’s priorities and instructions.
• Improved the management of office supplies/inventories, ensured optimal maintenance of office equipment/ furniture and systems & ensured judicious utilization of the same.
• Compiled an array of weekly/monthly/yearly reports, performance reports, trend analyses, graphs, charts, etc., and tracked the timely performance of services to facilitate the formulation of strategic plans/policies.
• Managed all correspondences and workflow promptly, prioritized, and highlighted urgent matters, and dealt where possible to reduce the time spent by the COO in resolving problems.
• Reviewed operating practices and implemented improvements that were necessary to maintain a positive image that suits the COO Executive office image.
Previous Professional Experiences:
• Jun 2007 - April 2013: Executive Assistant to CEO and Policies and Procedures Officer, University Hospital Sharjah, Sharjah, UAE
• Jan 2005 - Jun 2007: Fixed Assets Coordinator, University of Sharjah, Sharjah, UAE
Volunteering Experiences:
• Jul 2018- 2021: Arabic Social Media Coordinator, PMI UAE Chapter
• Jun 2018 - 2020: IEEE Region 8 Today Journalist, IEEE Region 8
• Mar 2017 - 2020: Social Networks Manager and website editor, IEEE UAE Section
• Jan 2008 - 2021: Secretary, News editor, Events and Volunteer Management, WIE UAE Section
M.Sc. Project Management, The British University in Dubai – UAE in association with The University of Manchester – UK-May 2012
Bachelor of Science in Computer Engineering, University of Sharjah – UAE -January 2005/GPA: 3.46/4.0
