Administration & Customer Service
SameDay Dental Implants Clinic
Total des années d'expérience :12 years, 5 Mois
- Welcomes Patients by greeting them, in person or on the telephone; answering or referring inquiries.
- Arranges appointments via phone and confirms the accordingly .
- Receiving the patient and registering them in the Electronic Medical Record System .
- Translate languages for the patient’s.
- Review the Rota schedule on a daily basis.
- Handles faxes, emails and most of communications
- Responsible in answering and directing incoming calls.
- Billing the patient’s based on the doctor’s order and the prescription ( Cash / Cheques)
-Deposit Cheques to the Bank.
- Organizing and maintaining forms and office stationery required for front desk activates
- Organizing and maintaining forms and office stationery required for front desk activates .
- Managing and Administrative work.
- Assisting and handling with requirements for the chairman.
- Assisting and handling medical requirements and medical staff.
- Assisting and Handling Pre and Post follow up operative care.
- Assisting and Handling the patients complication, complain and feedback.
- Coordinating with documents requirement for all the medical staff.
- Explaining and helping patients with all the pre operative instructions and procedures details.
- Translating medical documents from Arabic to English.
- Translation needed for medical a patient who requires translating to English or French during their consultation.
Receiving the patient and registering them in the Electronic Medical Record System (HisGnex - Vida )
Carefully check the patient’s insurance card to make sure the acceptable network category.
Billing the patient’s based on the doctor’s order and the prescription while carefully checking the patient’s co_pay.
Coordinating with the insurance department for proper insurance approvals.
Attending calls from patient’s and book the patient’s in the electronic medical record system.
Explain patient’s queries over the phone in terms of the available specialties and the ongoing promotions.
Train new joiners in the Electronic Medical Record System.
Cash box management
Translator.
Backup Interpreter.
Answering phone calls.
Performing other specified duties whenever assigned.
Maintain medical records and preparing medical records of patient’s appointments.
Registering patient’s according to hospital protocols.
Handle and manage the continuous flow of information to doctor’s offices and patient’s.
Organizing and maintaining forms and office stationery required for front desk activates.
Maintaining privacy and dignity of clients, assure client confidentiality at all the times.
Scheduling patient’s appointments organize overflowing paper documents and distribute required information.
Organize database by using Microsoft word or excel spreadsheet. Schedule patient’s hospital admissions, billing and insurance forms, pulling patient medical record, filling discharge forms, etc.
Greeting patient’s an agency visitor. Responsible for directing patients and medical representatives to the appropriate location and services.
Responsible for the readiness of the reception area for each working day.
Collecting and depositing fees according to protocols, prepare and balance daily financial registers and submit all forms and fees to the accounts department.
Translate conversation for the patient’s (Translator).
