IT Support Analyst | SCCM Admin | Apple Support Technician | IT Asset Management
KAUST
Total years of experience :8 years, 11 Months
• Proficient in troubleshooting hardware, software, and networking issues, experience with desktop and mobile operating systems (such as Windows, macOS, iOS, and Android), knowledge of network protocols and technologies, experience with virtualization technologies, familiarity with server hardware and operating systems.
• Customer service skills: Strong customer service orientation, ability to remain calm and professional while dealing with end-users who may be frustrated or upset, excellent communication skills, both written and verbal.
• Problem-solving skills: Ability to identify and resolve technical issues quickly and efficiently, strong analytical skills, ability to work with limited information to solve complex problems.
• Time management skills: Ability to prioritize tasks and manage multiple priorities effectively, experience working in a fast-paced environment.
• Documentation skills: Ability to document technical issues, solutions, and procedures accurately and concisely, experience with ticketing systems.
• Teamwork: Ability to work collaboratively with other members of the IT team, willingness to share knowledge and learn from others.
• Adaptability: Ability to learn quickly and adapt to new technologies and processes.
Desktop Support Analyst & Apple Support Technician & IT Asset Managment
Desktop Support L3
Physic hons
URL removed due to policy violation. Please contact support for further information.