Strategic Planning Manager
National Plus LLC
Total years of experience :18 years, 9 Months
Initially chartered to manage the relationships with Dubai Government. And within 6 months oversight Technology Department with a full responsibility for technical direction and strategy.
Stepped into Strategic Planning Manager role after signing a contract for Dubai Government Human Resources Dept., in addition to responsibility for projects management.
Reporting directly to Board of Directors, oversaw $15M contracts implementation, including tender proposal, drafting the contracts, project plan and operations.
• Acts as client relationship interface between assigned accounts and the company; manages positive relationships with key personnel within assigned accounts, as well within company stakeholders in Dubai, regional and global in line with growth of these accounts.
• Transformed the processes within the Marketing & Sales Department in a full automation, to help managing a database of 400k companies through building a customized advanced and complicated system.
• Drove operating costs down 50% over 2 years while maintaining service levels through strict budgetary control and effective management to ensure competitive position. built a high-morale environment that lost not one additional employee in 2 years despite initial 31% staff reduction
• Played a key role in conservative corporate involvement in the real and social market and focus on building strong anchor service level that limited impact of the financial crash.
• Served as a primary point in series of potential acquisition/merger opportunities with firms such as Ernst & Young and Abington Advisory Consulting.
• Participated in the preparation of annual budget for 3 years.
• Served as a primary point in educating own accounts for 40k+ government employees through preparing and giving workshops in multiple government & semi-government bodies.
• Led the team in applying leading-edge technology to deliver innovative, dynamically interactive solution for Dubai Government Human Resources.
• Directed implementation of a custom package for the company’s customer needs as an interactive website and mobile applications, enabling online services, and CRM integration.
• Designed and observe implementation of the corporate products IT infrastructure on the Dubai Smart Government (Cloud One), scalable to accommodate rapid growth (doubling in size every 12 to 18 months).
• Responsible to actively manage new proposals through presentation, proposal submission, negotiation and business closure stage.
• Monitors account performance through regular review meetings with operations, customer service and support functions (example - finance, billing, quality) to ensure all aspects of the business is on track.
• Conducts weekly/monthly/quarterly review meetings with assigned clients to ensure KPI s are reviewed and understand operational concerns before they become issues.
Joined as principal to leverage small firm’s capabilities to effectively service 2.5M AED, through delivery of many projects during a period of 4-years.
Additional responsibilities spanning finance, business development, operations, and project management.
Doubled business through top client each year, building anchor account generating more than 75% of corporate revenues, while playing instrumental role in corporate strategy, and business development.
• Continually expanded anchor account, and directed outsource technical teams in delivery of numerous projects and deliverables, including e-commerce and web applications, automated conversion, and creation of shopping system making 2, 200 products available online.
• Transformed company’s image from a service provider to large company with redesign online presence communicating image as large, trusted company. Client base transformed into top tier far exceeded all expectations.
• Developed processes to create and deliver web/mobile-based applications, including custom-developed collaborative workspace enabling round-the-clock access to information and feedback from clients around world.
• Established highly motivating, engaging work environment that maintained high retention of valuable technical talent in intensely competitive market with the lowest unemployment rates in the world.
• Provided recommendations to Board and ultimately orchestrated strategic merger with firm.
Implemented all projects of the company. Directed production and order fulfillment processes. Managed government bodies’ relations.
• Established and built firm from zero to AED 500, 000 in annual revenues.
• Won a tender with Dubai Government for development of mobile application to automate tasks.
• Project Management: Drove product development through complete lifecycle from inception to rollout including requirements, design, modelling, software implementation, testing and release.
• Built and managed multiple teams of in-house and outsourced software engineer including management of all the interconnected operations.
• Conducts presentations, technical briefings, training, demonstrations, coaching to all levels of personnel.
Various positions as Project Manager, Business Analyst, Digital Marketer, Account Management, Marketing, and Software Developer at several well-known companies in multiple cities. Reporting to Board of Directors, managed multiple teams including researchers, graphic designers, animation creator, Senior Technologist, Project Manager, Business Analysts, Call Center Agents and Social Media Administrative and many more, using an extensive methods of leadership.