Manager
Dineout | Times Internet Ltd
Total years of experience :1 years, 3 Months
About the company - India's largest table reservation service currently seating 5, 00, 000+ happy diners a
month across 4000 restaurants in 8 cities.
Managing the Operations Reservation Team comprising of 15-20 representatives
•Addressing client grievances/complaints
•Approving voucher inventory and give away
•Preparing and presenting MIS reports for Restaurants Revenue and Team Performance
•Managing Team Attendance and Scheduling
•Liasoning with Cross Functional Team.
•Trained New Joinees for the Floor with SOP's and floor support.
•Restaurant & Client Relationship Management.
•Ensured Better Quality of Calls, Audited Agent Calls and Giving Feedbacks on Regular basis for individual enhancement.
•Coordinated with Tech Team for the setting up of the new dialer to execute a new channel of the Concierge Desk. Sharing requirements of different channels for a smooth functioning.
•Involved with Tech team for the setting up of the new dialer for reservations (staging to completion)
•Team Building, Leading the Team- Ability to delegate. (Keeping a regular check on Individuals on the Outbound, Inbound, Chat, Info ID and Party Section and be a facilitator to the team.)
Understanding the Changes of the Team and in role as and when required
•Developed competencies for managing changes.
•Initiated for derivatives for Betterment of the team performance/productivity.
•Proactively participated to handle any issues to be handled for a smooth functioning.
•Handling the Grievance Redressal Team. Attending to Customer Complaints and giving resolution to the diner on timely basis.
About the company - FMS is a leading and progressing company with exceptional Online
Recruitment Services with platform for a Job-seeker as well as an Employer.
Successfully established over 10 years in business using the power of Internet
and networking to match people to the right
Pre-Sales Activity including Lead Generation
•Taking Care of Sales Activity; meeting the monthly, quarterly and annual targets; interfacing with client for suggesting the most viable product range and cultivating relations with them for securing repeat business.
•Updating all details accurately in the Customer Relationship Management
sponsorship
•Control and Coordination
•Employee Engagement Manager (Naukri.com):
•Organize and execute annual employee Town halls
•Designing and implement the R&R programs for the operations floor
•Planned an annual calendar of activities and run the same to drive employee engagement
•Managed Family Fun Days for the corporate team
•Administered and Participated in ‘ Back to School’ initiative as part of communal service at Naukri.com
courses: 2012-2014: PGDM (Learning & Development) IMT Ghaziabad (CDL
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