Social Media Officer
Crownit
Total years of experience :8 years, 8 Months
• Generate, edit, publish and share daily content (original text, images and video) on Companies accounts (Twitter, facebook, instagram and Google +).
• Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.
• Upload and maintain photo galleries, film strips, and special events on Company accounts (Twitter, facebook, instagram and Google +).
• Create and post content based on products, promotions, and outside sources to the Company accounts (Twitter, facebook, instagram and Google +).
• Monitor all Company accounts (Twitter, facebook, instagram and Google +) during the week and provide timely responses to customer and fan posts.
• Pin images from the Company websites and blog, design blogs, and other outside press to the accounts.
• Monitor the social media pages of competitors and design bloggers, and critically analyze their performance.
• Provide monthly social media performance reports using Facebook, Twitter Counter and other performance-monitoring tools.
• Set up and optimize company pages within each platform to increase the visibility of company’s social content.
- Create a pipeline of leads for the Sales Managers to contact and close
- Browse online and offline sources for leads
- Qualify the generated leads and label them as per the sales coverage report
- Qualify the generated leads and label them as per the sales coverage report
- Manage data for new and prospective clients in Salesforce.com, ensuring all
- Cold Call potential vendors
- Set appointments for the Sales team members
- Data management to make sure all data is clean, accurate and complete.
Customer service involves much more than having a conversation on the phone. Responding to tickets over email, live chat, and social media are now equally important channels for customers. While there is much overlap in the customer service skills required to do a great job, each channel also benefits from a unique set of soft skills.
- Generate and update website content (products, content, and promotions). - Plan and implement website changes and functional improvements. - Maintain and update the online marketing plan for the website. - Understanding of order management /customer fulfillment in an e-commerce context. - Understanding of basic web technologies (basic HTML, data files). - Update product information and content on the website. - Familiar with data management.