سندس عصام الزيان

• Provide IT support for employees via phone, email, and 3CX.
• Manage Windows Server services including Active Directory and file shares.
• Monitor and maintain endpoints, user accounts, and network connectivity.
• Install, configure, and troubleshoot Windows OS and business applications.
• Manage Sophos Firewall policies and security rules, support incident triage and escalation.
• Manage Kaspersky Endpoint Security for deployment, monitoring, and remediation.
• Document issues in a ticketing system and escalate complex cases to higher tiers.
• Follow up with end users to confirm resolution and improve service quality.