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Ahlam Zidoune, Guest Experience Ambassador

Ahlam Zidoune

Guest Experience Ambassador·One&Only Resorts

Morocco

Diploma, Aviation And Technology

Work experience

Total years of experience: 5 years, 0 months

Guest Experience Ambassador

December 2025 - Present

One&Only Resorts

Dubai, United Arab Emirates

December 2025 - Present

• Welcome and assist guests, handle inquiries, and ensure guest satisfaction through personalized recommendations.
• Delivered personalized luxury service and proactive problem-solving to enhance guest satisfaction and foster loyalty at One&Only Resorts.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Experience Ambassador

January 2025 - January 2026

One&Only Resorts

Dubai, United Arab Emirates

January 2025 - January 2026

Welcome and assist guests, handle inquiries, resolve
issues, and ensure guest satisfaction through
personalized recommendations.
Company industry:
Hospitality & Accomodation

Guest Relations agent

April 2024 - November 2025

Marriott Marquis

Dubai, United Arab Emirates

April 2024 - November 2025

• Supported front office team, managed guest requests, and coordinated with housekeeping and concierge for VIP arrivals.
• Facilitated seamless guest experiences by managing check-ins, resolving inquiries promptly, and coordinating with hotel departments, resulting in
enhanced customer satisfaction and repeat visits.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Guest Relations Intern

January 2023 - January 2025

Marriott Marquis

Dubai, United Arab Emirates

January 2023 - January 2025

Supported front office team, managed guest requests,
and coordinated with housekeeping and concierge for
VIP arrivals.
Company industry:
Hospitality & Accomodation

Hostess

June 2022 - March 2024

Hilton

Dubai, United Arab Emirates

June 2022 - March 2024

• Managed guest seating and coordinated reservations at Hilton, enhancing dining flow efficiency and elevating customer satisfaction through
attentive service and prompt communication.
Company industry:
Food & Beverage Production
Job role:
Customer Service and Call Center

Ground Staff

June 2021 - May 2022

Royal Air Maroc

Casablanca, Morocco

June 2021 - May 2022

• Ensured passenger safety and comfort, managed emergency procedures, and maintained a professional atmosphere during service.
• Coordinated efficient passenger check-in, boarding procedures, and baggage handling to ensure on-time departures and enhance customer
satisfaction at Royal Air Maroc.
Company industry:
Airlines

Education

Infohas

September 2023

September 2023

Diploma, Aviation And Technology

Morocco

Hospitality and Aviation

July 2023

July 2023

Bachelor's degree, Hospital Management

Morocco

Professional Training Institute

January 2023

January 2023

Bachelor's degree, Aviation And Technology

Morocco

School

June 2021

June 2021

High school or equivalent, Physical Sciences

Morocco

Science Stream High School

January 2021

January 2021

High school or equivalent, Applied Physics

Morocco

Skills

DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
HOSPITALITY
Intermediate
HOSPITALITY
Intermediate
HOUSEKEEPING
Intermediate
HOUSEKEEPING
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ADAPTABILITY
Expert
ADAPTABILITY
Expert
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
ATTENTIVE SERVICE
Intermediate
ATTENTIVE SERVICE
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
GUEST RELATIONS
Intermediate
GUEST RELATIONS
Intermediate
PROACTIVITY
Intermediate
PROACTIVITY
Intermediate
SEATING GUESTS
Intermediate
SEATING GUESTS
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
COMPLEX PROBLEM SOLVING
Expert
COMPLEX PROBLEM SOLVING
Expert

Languages

Arabic
Native Speaker
English
Expert
French
Expert

Training and Certifications

Certifications
délégué médical
EFV
Nov 2025
Training
tourism & hospitality management
Infohas
Oct 2021

Hobbies

  • cultural activities.
  • fitness,
  • traveling,
  • learning languages,