Christian Lukban

Managed day-to-day administrative operations, ensuring accurate documentation and organized filing systems
Processed invoices, purchase orders, delivery notes, and maintained records with high attention to detail
Coordinated front desk operations, client inquiries, and order processing while maintaining professional
communication
Monitored inventory records and ensured stock accuracy through regular tracking and reporting

Managed end-to-end onboarding and pre-employment processes for nursing and non-nursing hires within the
Puget region
Conducted background verification, compliance adjudication, and document validation in accordance with
company and regulatory requirements
Maintained employee records, recruitment databases, and onboarding documentation with strong data accuracy
and confidentiality
Coordinated with hiring managers, candidates, and third-party screening providers to ensure timely onboarding
and SLA compliance
Generated recruitment and onboarding reports while supporting HR operational and compliance requirements

Facilitated onboarding and pre-employment requirements for 2, 100+ employees across global accounts including
Google, T-Mobile, Barclays, and Hertz
Maintained and audited employee records in Workday to ensure documentation accuracy and HR compliance
Supported payroll coordination by processing onboarding requirements and resolving new-hire payroll-related
concerns
Assisted in employee documentation, onboarding tracking, and HR administrative support functions
Coordinated with internal departments to ensure smooth onboarding, records management, and compliance
processes

Assisted with resume screening, onboarding documentation, and employee records management
Supported HR administrative tasks including filing, documentation tracking, and compliance-related processes
Coordinated employee documentation and maintained organized HR records for operational support

Managed high-volume customer interactions for healthcare, telecommunications, and financial service accounts
while ensuring excellent customer experience
Assisted customers with billing inquiries, insurance verification, account management, payment processing, and
technical support concerns
Maintained accurate documentation of customer interactions in CRM systems while adhering to data privacy and
compliance standards
Coordinated with internal departments to resolve customer concerns efficiently while meeting quality assurance
and performance metrics