Sondos Khalaf

• Prepare the sales and service contracts drafts.
• Coordinate directly with the customers to fulfill their requirements while maintaining
the companys guidelines.
• Handle the service contracts invoices according to the contracts terms.
• Keep a record of the signed contracts.
Service team
• Supervising the Call Center agent tasks (receive service requests, register the service
request on Dynamics 365 ERP and dispatch the registered service requests to the
technical team)
• Supporting the storekeeper with their tasks (spare parts and consumables Stock
record, dispatch the delivery team, and request the order for stock shortage).
• Supervising the technical team (attending the service requests, requesting the needed
parts and reporting back the status of the service request).
• Coordinate between the service team sectors to ensure a smooth process for the
team and the customers.
• Coordinate between the service department and the groups departments finance,
risk and compliance, Human resources, sales department and head office.
• Pricing the service quotations as reported from the technical team or requested from
the customers (maintenance, spare parts, and consumables).
Tenders
• Check the issued tenders on a weekly basis.
• Prepare the needed documents to participate in the tenders.
• Prepare and fill in the tender forms and documents for closing and submitting the
offer.