Sonia Nafista Azizah

Oversaw daily business operations and cross-functional coordination across multiple
departments.
Managed operational planning, workflow optimization, and project tracking activities.
Coordinated communication between executives, stakeholders, and internal teams to ensure
operational alignment.
Collaborated with department leaders to identify process improvements and increase operational
efficiency.
Supported strategic initiatives and business planning activities.
Assisted in resource allocation and operational scheduling to meet project deadlines.
Monitored administrative processes and ensured smooth execution of daily operations.

Managed executive calendars, appointments, and high-priority meetings.
Coordinated domestic and international travel arrangements, including flights, accommodations,
and itineraries.
Served as a key liaison between executives, clients, vendors, and internal stakeholders.
Prepared reports, presentations, meeting agendas, and business correspondence.
Assisted with operational administration and project coordination activities.
Maintained confidential information and executive documentation.
Supported executives in daily decision-making and prioritization of business activities.

Delivered premium customer service to Economy and Business Class passengers on domestic and
international flights.
Handled customer enquiries, complaints, special requests, and service recovery situations
professionally.
Ensured compliance with aviation safety, security, and regulatory requirements.
Coordinated closely with cabin crew and ground operations teams to ensure seamless service
delivery.
Maintained high service standards while managing competing priorities in time-sensitive
environments.
Assisted passengers from diverse cultural backgrounds and provided personalized customer
support.
Demonstrated strong communication, teamwork, and conflict-resolution skills under pressure.
Adapted quickly to changing operational requirements and unexpected situations.