Sonu Joseph

• Managed customer relationships by delivering banking solutions, resolving service
requests, and ensuring a high standard of customer satisfaction.
• Achieved business growth through lead generation, customer acquisition, and cross
selling of banking products to meet branch sales targets.
• Coordinated account opening, documentation, and banking operations while ensuring
compliance with regulatory guidelines and internal policies.
• Prepared MIS reports, maintained accurate customer records, and tracked performance
metrics to support operational efficiency and management decision-making.
• Collaborated with cross-functional teams to streamline customer service processes,
strengthen client relationships, and support business development initiatives.

• Managed end-to-end client relationships, resolving inquiries and complaints while
maintaining high customer satisfaction and retention.
• Coordinated with cross-functional teams to ensure timely service delivery, prepared client
proposals and reports, and maintained accurate CRM records.
• Supported business development through client follow-ups, lead identification, and
relationship-building initiatives that enhanced customer engagement.

• Delivered customer support via phone, email, and online channels, resolving customer
inquiries and technical issues within SLA timelines.
• Maintained accurate documentation of customer interactions, escalated complex issues,
and collaborated with technical teams to ensure timely resolution.
• Assisted customers with product guidance and troubleshooting while contributing to
process improvements through issue analysis and reporting.