sony leslie

Operational Leadership & Planning
• Strategic Coordination: Direct the coordination of Inspectors and Samplers in alignment with
operational plans, ensuring full coverage for critical buyer requirements.
• Resource Management: Manage team rostering and perform shift or emergency duties as required to
maintain service continuity.
• Process Improvement: Review, develop, and update work instructions and SOPs to ensure industrial
compliance and operational excellence.
• Logistics & Scheduling: Monitor operational progress and update schedules in real-time based on-site
progress and project delays.
• Revenue Lifecycle: Manage the full job cycle via BOSS, including job bookings, quotations, invoicing,
and revenue collection
• Real-time Reporting: Provide immediate updates to Senior Management regarding performance,
safety incidents, or emergency situations.
• Personnel Management: Lead performance reviews and manage disciplinary or grievance procedures
for employees.

• Managing a team of customer service employees.
• Maintaining compliance with policies and procedures.
• Offering excellent customer service.
• Displaying extensive product knowledge.
• Overseeing the work of every employee in your team.
• Promoting the vision of the organization.
• Conducting quality assurance surveys with customers and reporting findings to the staff.
• Handling customer complaints brought to your attention.
• Conducting regular training sessions with the team.
• Motivating the team to perform at their best.