Senior business development manager
Future generali - General Insurance
Total years of experience :5 years, 0 Months
• Setting and monitoring sales objectives.
• Providing sales strategies, feedback, and marketing plans.
• Contributing to meeting sales targets.
• Keeping up-to-date with industry developments.
• Answering customer queries.
• Mediating disputes with customers.
Responsible for:
• Agent Recruitment
• Agent Development
• Meet Business targets
• Customer Centricity
Key Responsibilities:
• Agent Recruitment
• Develop various sources of agent hiring & build a team of agent & agent pipeline
• Conduct activity to enhance existing agent footfall to generate fresh referral for new agent hiring
• Agent Development
• Ensure product knowledge by ways of training
• Field demonstration (FOD’s)
• Development of agent prospecting habits, calling habits and work habits.
• Work with agent on planning and reviewing of activities and goals.
• Identify the training needs of the agent and work with Trainers to improve the same.
• Achievement of monthly, quarterly & yearly business plans.
• Improve agent productivity & persistency
• Ensure companies product mix sales ration and adhere to the business norms.
•GREETED AND INTERACTED WITH CUSTOMERS TO DETERMINE THEIR PRODUCT REQUIREMENTS.
•PROVIDED HIGH QUALITY CUSTOMER SERVICE TO CLIENTS AND MAINTAINED THEIR SATISFACTION LEVEL.
•PROVIDED PURCHASING ASSISTANCE TO CUSTOMERS AND GUIDED THEM TO PRODUCT LOCATION.
•PROMOTED, RECOMMENDED, AND SOLD APPROPRIATE MERCHANDISE TO CUSTOMERS.
•PROCESSED PAYMENT TRANSACTIONS AND BAGGED CUSTOMER PURCHASES, PROMPTLY AND PROPERLY.
•PLACED, DISPLAYED, AND MAINTAINED STORE MERCHANDISE, IN AN EFFECTIVE MANNER.
•PREPARED AND MAINTAINED CORRECT AND COMPLETE RECORDS RELATED TO WORK ACTIVITIES.
•CLEANED ALL ASSIGNED WORK PREMISES AND DISCARDED OF DEBRIS AND TRASH MATERIALS.
• HANDLING ADMINISTRATION AND PAPER WORK
• PAYROLL
• CASH UPS
• CONTROLLING STAFF
• PROMOTING AND MARKETING BUSINESS
• SUPERVISING STAFF
• RECEIVING PROCEDURES
• CASHING UP
• SECURITY CONTROL
• DIRECT DEALING WITH SUPPLIERS AND SALES REPRESENTATIVE
• FORK LIFT ASSISTANCE
• HANDLING CUSTOMER ENQUIRIES AND COMPLAINTS
• ENSURING STORE SAFETY, COMPLIANCE WITH LICENSING, HYGIENE, HEALTH AND SAFETY GUIDELINES
• HANDLING ADMINISTRATION AND PAPER WORK
• LIAISING WITH CUSTOMERS, EMPLOYEES, SUPPLIERS, LICENSING AUTHORITIES, SALES REPRESENTATIVES ETC
• PROBLEM SOLVING
• ENSURING COMPLIANCE WITH LICENSING, HYGIENE AND HEALTH AND SAFETY GUIDELINES
• GREETING AND ADVISING CUSTOMERS
• PRODUCING STAFF ROASTERS
• CASH UPS
• KEEPING STATISTICAL AND FINANCIAL RECORDS
• RECRUITING TRAINING AND SUPERVISING STAFF
• PROMOTING AND MARKETING BUSINESS
• HANDLING CUSTOMER ENQUIRIES AND COMPLAINTS
• REQUIREMENTS FOR BUSINESS TEAM
• PLANNING AND ORGANIZING
• ANALYTICAL ABILITY
• CLIENT INTERFACING
• TEAM BUILDING
• DEALING WITH INTERNATIONAL CLIENTS
POST GRADUATE IN BUSINESS ADMINISTRATION : UNIVERSITY OF SOUTH WALES – ENGLAND/SINGAPORE CAMPUS – 2013 AREA OF SPECIALIZATION: MARKETING, HUMAN RESOURCES MANAGEMENT AND ACCOUNTING
BACHELOR OF COMMERCE (ACCOUNTING AND COMPUTER APPLICATION), MAHATMA GANDHI UNIVERSITY, 2011
HSE