Associate Account Manager (Recoveries)
Emirates National Bank OF Dubai (ENBD)
Total years of experience :13 years, 3 Months
Work Profile:
* Resolving customer queries, concerns and complaints on real time basis.
* Ensure that my team is achieving KPIs specified by the management.
* Coordinate activities of staff members to ensure a smooth and efficient Department that reduces the number of cases that are overlooked.
* Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals.
* Run reports and analyze data pertaining to the department and share with executive staff and managers of department staff as needed.
* Communicate with clients to build and maintain a strong working relationship and reduce the number of clients who stop working with the company.
* Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
* Create and implement strategies to increase the number of successful collections on outstanding debt
Work Profile:
* Implemented improved onboarding and orientation procedures to help new
hires acclimate to company culture
* Worked with senior management and HR department to suggest most
suitable applicants for each role
*Interviewed and hired staff fitting job and team requirements.
* Implemented improved onboarding and orientation procedures to help new
hires acclimate to company culture
* Oversaw payroll verification and reconciliation processes to maintain
accurate and timely execution
* Coordinated staff performance and productivity assessments
* Conducted remote and in-person interviews to gain greater insight into
candidate skills and personalities
* Assessed employee capabilities and development areas to maximize
individual potential.
* Manage passport count and organize handover, release and re-collection for
all employees. Responsible for all HR administrative tasks
* Worked with senior management and HR department to suggest most
suitable applicants for each role
* Provided one-to-one coaching sessions to identify relevant training
opportunities
* Established personnel policy and processes to meet key business objectives
* Established personnel policy and processes to meet key business objectives.
* Handle relocation, accommodation arrangement of new joiners.
* Coordinating and documents preparation with PRO for work permit, visa
process, create company email and Create Employee ID, and maintain all
employee related information in their personnel files
* Maintain Master data, Change in employee’s records like personal, family
& organization details
* Hands on experience with HR software, like HRMS
* Maintain employee records (soft and hard copies)
* Update HR databases (e.g. new hires, separations, vacation and sick leaves)
* Assist in payroll preparation by providing relevant data, like absences,
bonus and leaves
* Prepare paperwork for HR policies and procedures
* Process employees’ requests and provide relevant information.
* Organizing the visa applications, cancellation, medical card, employee
transfer procedures
* Generating monthly attendance and ensure payroll process are correct and
send to Finance Dept
* Coordinate HR projects, meetings and training seminars
* Collaborate with the Recruiter to post job ads on careers pages and process
incoming resumes
* Maintain leave administration, make leave settlement and full and final
settlement (End of service) reports
* Maintain and ensure employee records (soft and hard copies) and update
HR database accurate & up to date (e.g new
hires, deduction, resignation, termination, bonus, over time, vacation and sick
leaves)
* Manage the department’s telephone center and address queries accordingly
*changes in salaries, designation and benefits.
*Keep track of passport renewal, visa renewal and W/P renewal etc
* Provide orientations for new employees by sharing onboarding packages
and explaining company policies
* Excellent organizational and time-management skills
* Oversees the entire recruitment and selection process from creating job
advertisements; short listing, interviewing, qualifying candidates to
position requirements.
* Candidate assessment and present qualified candidates with overall
assessments and hire recommendations to the concern client or
department
* Manage the implementation of strategic staffing strategies, plans and
initiatives to deliver recruitment and selection support in partnership
with the client’s hiring managers, HR Business Partners and external
vendors to identify and hire diverse global talent.
* Partner with Business Leaders and client’s HR staff to assess internal and
external environment and plan staffing requirements to meet business
needs
* Efficiently and effectively fill open positions with the most professional,
suitable and cost effective candidates. Soliciting input and evaluating
business, client and candidate needs and addressing concerns and
complaints
* Influencing clients and colleagues in delivering constructive advice,
diagnose and resolve problems and positively influence change
* Supervising the maintenance our database of applicants, shortlists,
rejections, future reference, and recommended for next interview.
* Conduct regular follow-up with clients and managers to determine the
effectiveness of recruiting plans and implementation.
* Monitoring all invoices issued to the client that are properly collected
and reflected to company’s account.
* Travelling locally and nationally to support recruitment process
Postgraduate Diploma in Human Resources Management 2012-2014 Affiliated to AMITY