Sooraj V Soman

• Boosted customer satisfaction by 25% through effective business communication and client
engagement.
• Contributed to revenue growth by identifying new business opportunities and converting leads into
successful sales
• Increased overall revenue through effective client relationship management, upselling, and cross
selling strategies
• Streamlined service delivery by solving 80% of customer issues within the first contact, improving
overall client experience.
• Enhanced product insights using feedback analysis, resulting in 20% increased repeat sales.
• Received commendations for addressing complex inquiries, thus increasing customer loyalty.

• Facilitated 30% improvement in business communication, fostering robust client relationships.
• Solved 75% of customer needs proficiently by leveraging critical thinking and problem-solving
skills.
• Generated leads through both direct sales efforts and marketing activities, contributing to overall
business growth
• Assisted in planning and executing marketing campaigns, promotions, and product awareness
initiatives
• Identified market trends and customer needs to support targeted sales and marketing strategies
• Spearheaded third-party service integration, optimizing service efficiency by 20%.
• Demonstrated exceptional product knowledge enhancing customer support effectiveness.

• Achieved a high customer satisfaction score by resolving issues quickly through chat, emails, and
direct interaction.
• Processed 99% of refund requests accurately, increasing operational efficiency.
• Supported third-party services, ensuring seamless operations.
• Assisted in operational enhancements, contributing to 25% improvement in support metrics.