Program Manager / Account Manager
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Total des années d'expérience :7 years, 7 Mois
As project manager for a long-term engagement with Roads & Transport Authority Dubai, I am responsible for multiple projects related to RTA Public Transport ticketing systems. My main scope is:
- Project planning in coordination with RTA
- Managing services / product delivery based on SOW
- Managing a team of 6 -14 FTE to provide services to RTA during long-term engagement.
- Holding workshops with more than 7 stakeholders, incl. RTA, vendors for requirements gathering.
- Supporting RTA with multiple vendor management
- Leading the system design & business / technical specifications update to achieve sign-off with all stakeholders.
- Looking ahead, a feasibility study for next generation of the ticketing system.
- Innovations, i.e. NFC, Virtual Vending Machine, Open Loop system etc.
Reporting to the program manager, my scope as delivery manager includes the following:
- Be responsible for constructing a delivery team, provide regular project progress update to the program manager.
- Review and quality assurance of the project delivery.
- Coordination and steering the project committee meetings with all stakeholders for project status update
- Vendor management & proposal evaluation
- Participation in design and specification resolution process of a public transport ticketing system throughout the complete project phases.
In parallel, I was also responsible for Sales and Delivery of MasterCard Formal Approval Services (FAS) for the customers in MENA region.
Senior advising role in product design, roadmap for a Public Transport Fare Collection System, proposal evaluation, bridging technology, vendor management etc.
- Change & Release Management
- Change Impact & Risk Analysis
- Vendor implementation support
- Specification Issue Resolution Management
- Quality Assurance (Certifying AFC System to ensure interoperability)
- Establishment of Test Strategy for Certification, Integration and Interoperability Testing
- Test Management & Issue Management
- Production Issues investigation
- Trainings and Knowledge transfer to the client
• Location: The Netherlands / Sweden
I worked as a banking payment technical consultant in multiple banks and local payment schemes in The Netherlands. My responsibilities can be summarized as follows:
- EMV Migration Consultant
- Project Coordinator
- Change impact analysis
- Process control
- Reporting
• Location: Germany
I worked as a technical consultant for one of e-HealthCare clients in Germany My responsibilities can be summarized as follows:
- Product development
- System Verification
- Project Management assistant
- Reporting
With engineering background, I started as a software developer which equipped me with in-depth understanding in the payment technology and banking payment industry, including:
• Collis EMV PVT
• MasterCard CPV Test Suite
• Collis Brand Test Tool
• Collis Host Test Tool
• Collis C-TAP Certification Tool (Dutch domestic payment)