Social Media Executive
KLM Royal Dutch Airlines
Total des années d'expérience :18 years, 0 Mois
- providing customer service via Social Media platforms (Facebook, Twitter…)
- selling tickets and additional products
- usage of Salesforce (CRM software: Customer Relationship Management)
- usage of Amadeus/Altea (GDS software: Global Distribution System)
- supervising 20 to 25 customer service agents
- training new employees
- solving issues and dealing with customers requests
- coordinating logistic during peak season
- selling taxi equipments to taxi drivers and taxi companies
- maintaining and developing existing relationships
- contacting prospective customers
- dealing with customer enquiries face to face, over the phone or via email
• supervising 5 stock room employees
• controlling stocks
• working as a team player with sales associates
- assisting manager in the branch business development
- dealing with customers, selling products and achieving branch targets
- creating challenges to motivate employees and achieve goals
- training new employees and summer employees
- assisting disabled travellers for departures and arrivals
- taking care of VIP travellers
- organizing tour operators & summer camps transits
- welcoming and helping foreign travellers to find their way