مجموع سنوات الخبرة: 17 سنوات, 10 أشهر
أبريل 2015
إلى حتى الآن
Social Media Executive
في KLM Royal Dutch Airlines
البلد :
الإمارات العربية المتحدة - دبي
- providing customer service via Social Media platforms (Facebook, Twitter…)
- selling tickets and additional products
- usage of Salesforce (CRM software: Customer Relationship Management)
- usage of Amadeus/Altea (GDS software: Global Distribution System)
- selling tickets and additional products
- usage of Salesforce (CRM software: Customer Relationship Management)
- usage of Amadeus/Altea (GDS software: Global Distribution System)
يوليو 2010
إلى نوفمبر 2014
Customer Service Manager
في Itiremia, Gare de Lyon (train station), Paris
البلد :
فرنسا
- supervising 20 to 25 customer service agents
- training new employees
- solving issues and dealing with customers requests
- coordinating logistic during peak season
- training new employees
- solving issues and dealing with customers requests
- coordinating logistic during peak season
أبريل 2009
إلى يوليو 2010
Sales Executive
في Taxi Solutions
البلد :
فرنسا
- selling taxi equipments to taxi drivers and taxi companies
- maintaining and developing existing relationships
- contacting prospective customers
- dealing with customer enquiries face to face, over the phone or via email
- maintaining and developing existing relationships
- contacting prospective customers
- dealing with customer enquiries face to face, over the phone or via email
سبتمبر 2008
إلى مارس 2009
Stock Room Assistant manager
في GAP
البلد :
فرنسا
• supervising 5 stock room employees
• controlling stocks
• working as a team player with sales associates
• controlling stocks
• working as a team player with sales associates
سبتمبر 2006
إلى أغسطس 2008
Assistant Manager
في BNP Paribas
البلد :
فرنسا
- assisting manager in the branch business development
- dealing with customers, selling products and achieving branch targets
- creating challenges to motivate employees and achieve goals
- training new employees and summer employees
- dealing with customers, selling products and achieving branch targets
- creating challenges to motivate employees and achieve goals
- training new employees and summer employees
يناير 2006
إلى أغسطس 2006
Customer Service Agent
في Effia Services
البلد :
فرنسا
- assisting disabled travellers for departures and arrivals
- taking care of VIP travellers
- organizing tour operators & summer camps transits
- welcoming and helping foreign travellers to find their way
- taking care of VIP travellers
- organizing tour operators & summer camps transits
- welcoming and helping foreign travellers to find their way
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