Senior Manager - HR & Operations
FedEx Express
Total years of experience :20 years, 10 Months
FedEx Express services more than 220 countries and territories, providing time sensitive, air-ground express service through more than 18, 650 onsite locations worldwide.
Position: Senior Manager (Jan 2021 - Present)
Covering operational activities during global company transition whilst remaining heavily involved in HR.
HR: Oversee multi disciplined HR practices across the UAE, Kuwait, Oman, and Bahrain.
• Develop HR policies, post covid restrictions and amend current processes to reflect global changes.
• Led company restructuring including functional relocations to India and Egypt.
• Leading Middle East culture eforts - Gender Equality, Diversity, and Inclusion.
• AMEA Sustainability lead - Driving the FedEx 2040 carbon neutral goal at an employee level.
• Guiding Emiratization strategy across all operations functions.
• Ensure ISO 45001 Occupational Health & Safety and 14001 Environmental Management Systems are met.
Operations:
Leading 3 operating business units: 1. Middle East trucking network across UAE, Kuwait, Bahrain, KSA, Oman, Qatar, and Jordan. 2. JAFZA Pickup and delivery station handling 3, 500 shipments per day. 3. 3PL warehousing services, transportation, and value-added services in the UAE.
• 6 Manager direct reports and 3 professionals responsible for 180 team members.
• Budgeting responsibility for $21, 000, 000 annually.
• Lead the teams responsible for tender, review, award, overseeing, and management of 35+ third party logistics contracts regionally.
• Bringing together cross functional teams including pricing, marketing, sales, planning, and engineering to meet clients objectives.
• Ensure service KPIs are met across all business units, such as borders crossing eficiency, transit times, clearance, stops per hour, controllable failures, and order fulfillment etc.
• Coaching and performance management of team members ensuring a strong succession plan for business continuity.
• Led service enhancement projects: TIR implementation, Priority and Economy
• Managed all HRS Specialists and PROs in the UAE and Oman supporting 900 Operational and Customer Service team members.
• Collaborate cross-functionally with departments for Middle East CSR events overseeing 1400 volunteer hours with 500 volunteers across UAE, Kuwait, and Bahrain.
• Manage Middle East annual employee engagement program tasked with arranging a range of events that encourage maximum participation.
• Oversee annual HR initiatives and programs including Great Place To Work application, Diversity and Inclusion program, ISO audit, Performance management and annual feedback survey.
• Work closely with the Talent, Health and Safety and Learning & Development managers ensuring we function as One HR team and the front life business partners are equipped to support across all HR areas.
• Manage Emiratization project increasing our UAE National exposure.
• Provide support on HR modernization projects including Flexi Time, Working from Home, and Automation of Interview Scripts.
• HR point of contact for operational and support functions across the UAE.
• Subject matter expert in all HR matters - Disciplinary, Recruitment, Terminations, Performance management, Career Progressions, labor law etc. in order to support management in the translation of policies and practices.
• Review, access and amend HR procedures and policies to adapt to the businesses changing needs.
• Facilitate HR Team member inductions, New Hire Orientation workshops and new manager training.
Achievement - Promoted twice in my first 2.5 years.
Nissan Gulf FZCO is a regional Nissan and Infiniti headquarters for Bahrain and Kuwait, based in Jebel Ali.
Position: HR Business Partner
• HR responsibility for all employees for across 5 countries (UAE, Bahrain, Kuwait, KSA & Lebanon).
• Project Managed installation of HRMS from needs analysis, vendor identification and selection, budget approval, implementation planning, project execution, launch and sign of.
• Source and interview candidates working with hiring manager and recruitment agencies.
• Overseeing productions of attendance, annual and sick leave reports, analyzing results, identifying trends, and giving feedback including recommended actions to line managers.
• Implementation and management of all performance management including annual and bi-annual appraisals, objective writing, and disciplinary issues.
• Oversee on-boarding and exit process for all business units working with HR oficers, PROS, and Legal department.
• Manage all HR generalists monthly duties: Payroll, Audit, headcount, and medical insurance.
The Gulf Recruitment Group operating throughout the GCC and Singapore. A specialist search firm covering Finance, Sales, Marketing, HR, Supply Chain and Logistics, and Technology with over 25 employees.
Position: HR Manager (Covering maternity leave)
• Successfully managed all HR relations during a directorship change and company restructuring, ensuring the welfare of all employees.
• Management of 2 administrators and 1 receptionist, including bi-annual appraisals and day-to-day line management duties.
• Created and delivered in-house training and organised external training.
• On boarding process for new employees from within the UAE and relocating from overseas.
• Responsible for company compensation and benefits: pay rises, promotions, terminations, resignations, salaries, and commissions ensuring all is aligned with the UAE labour law.
• Overseeing staf holiday, sick leave, daily attendance, and company travel bookings.
• Responsible for back-ofice finance including petty cash.
• Project manage corporate roundtable and networking events.
Al Shaheen Adventure Youth Training (EAI) - Abu Dhabi Feb 2011 - Jan 2015
Al Shaheen is responsible for delivering the UAE governments citizenship program to 30, 000 school students across all 7 emirates, employing more than 450 people, drawn from 30 countries. The program stakeholders include the UAE Military, Abu Dhabi police and ADEC (Abu Dhabi Education Council).
Position: Training and Administration Manager
• Managed 40 instructors and 11 program managers, spread across 15 schools teaching over 6, 000 students in the emirate of Abu Dhabi.
• Managed the daily attendance, sick, annual, and maternity leave within the HR Oracle system.
• Subject matter expert during recruitment, man-power planning, and creation of job descriptions.
• Developed the training program curriculum in line with ADEC, UAE Police and UAE Military strategy.
• Conducted annual and mid-term appraisals for direct reports.
• Monitored training compliance and coached employees based on the observations made.
• Coordinated and initiated training and development for all personnel during school holidays.
• Responsible for the closing down of all operations including the redundancies of all my teams upon confirmation of project end.
Achievement - Promotion to highest female position within the company in under 4 years.
The Royal Air Force is the air component of the United Kingdom's Armed Forces, made up of over 40, 000 personnel. Its mission is to defend the United Kingdom at home and overseas ensuring the security of British people.
Direct responsibility for 6 Physical Training Instructors, at RAF Shawbury, a first line training unit with over 500 permanent staff and 500 trainees.
Management of instructors personal and career development, providing mid-term reports and annual appraisals.
Provided developmental feedback of instructor’s professional ability in relation to instructing fitness, sport, and adventurous training.
Managed and coordinated the stations’ fitness strategy, collating accurate results maintaining performance indicators of 98% tested for over 1000 personnel.
Taught 20 hours of formal physical education per week, covering most national sports and games, circuit and weight training, aerobic runs, swimming, and spinning.
Achievement - Detached for 4 months to Oman in 2008 supporting the on-going Middle East commitments of HM Forces. Following detachment, I was recognised for my contribution by the Station Commander.