Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Thank you. Your report has been submitted and will be reviewed shortly.
soufiane ichchou, customer service executive

soufiane ichchou

customer service executive·Qnet

United Arab Emirates

Diploma, tourism

Work experience

Total years of experience: 15 years, 7 months

customer service executive

February 2016 - Present

Qnet

Abu Dhabi, United Arab Emirates

February 2016 - Present

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

retail sales

January 2014 - January 2016

Du telecom

Abu Dhabi, United Arab Emirates

January 2014 - January 2016

back office Du telecom 01/2014 to …
Sell specific products and services to costumers
Explain differences, features and promote our products
Responsible of business plans for big companies

Company industry:
Telecommunications
Job role:
Sales

customer service

September 2012 - September 2013

axa insurance

Rabat, Morocco

September 2012 - September 2013

*Axa insurance /customer service 09/2012 to 09/2013
Created new processes and systems for increasing customer service satisfaction
Achieved high sales percentage with consultative, value-focused customer service approach.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer
service

Company industry:
Insurance & TPA
Job role:
Customer Service and Call Center

customer service

November 2011 - January 2012

Teleperformance

Rabat, Morocco

November 2011 - January 2012

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Marketing call center / sales retail

March 2011 - November 2011

marketing call cenre

Rabat, Morocco

March 2011 - November 2011

virgin mobile project - France
>demonstrated that customers come first by serving them with a sense of urgency
>placed special merchandise orders for customers .

Company industry:
Sales Outsourcing
Job role:
Sales

customer service

February 2010 - February 2011

Webhelp customer

Rabat, Morocco

February 2010 - February 2011

>demonstrated mastery of customer service script within specified timeframes
>developed effective relationships with all call centre departements through clear communication.
>ran report and supplied data to fulfill customer report requirements . facilitated infomation flow
between customer service, account management operations, quality assurance, training and payroll
departements to guarentee callcentre objectives were met.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

air form

January 2009

January 2009

Diploma, tourism

Morocco

laymon high school

January 2008

January 2008

High school or equivalent, applied arts / tourism / sales

Morocco

-

Skills

Tourism

Expert

Insurance

Expert

Sales

Expert

Call Center

Expert

Customer Service

Expert

ACCOUNT MANAGEMENT

Intermediate

APPROACH

Beginner

BUSINESS PLANS

Beginner

CALL CENTER

Intermediate

CUSTOMER SERVICE

Intermediate

CUSTOMER SUPPORT

Beginner

MICROSOFT BACKOFFICE

Beginner

PAYROLL PROCESSING

Intermediate

QUALITY CONTROL

Intermediate

SHELL SCRIPTING

Intermediate

Tourism

Expert

Insurance

Expert

Sales

Expert

Call Center

Expert

Customer Service

Expert

Languages

Arabic

Expert

English

Expert

French

Expert