Soukaina Dahnou

• Assigned shortly after joining to coordinate Scoop by the Sea, a large-scale public event
organized by Blue Elephant for Visit Qatar.
• Liaised between creative teams, suppliers, and the client to meet event milestones on a tight
timeline.
• Managed on-site event logistics including staff coordination, venue setup, signage, and
troubleshooting.
• Assisted in developing and maintaining detailed event timelines, task lists, and checklists to
ensure all deliverables were met
• Acted as a central liaison between management, operational teams, clients, and partners,
ensuring smooth communication and alignment across all parties
• Acted as the primary contact point for clients and stakeholders, ensuring consistent
communication and timely project updates.

• Coordinated logistics and administrative tasks for B2B partnership initiatives
across the mobility sector, supporting a team of 10+ regional leads.
• Managed scheduling, documentation, and follow-up for over 25 client and stakeholder
meetings per quarter.
• Supported the planning and execution of corporate events and activations,
ensuring seamless delivery for audiences of up to 300 attendees.
• Assisted with lead tracking and data entry across CRM platforms, maintaining
accuracy in over 500 active accounts.
• Prepared customized proposals and presentations, contributing to 10+ business pitches.

• Managed over 1, 500 permit and accreditation applications for staff, vendors, and
VIPs across multiple FIFA World Cup 2022 venues.
• Coordinated with 20+ internal departments and external government entities to ensure
timely approvals and
compliance with local regulations.
• Maintained detailed tracking systems to monitor permit statuses and project
milestones, contributing to 100% on-time delivery.
• Supported logistics planning for accreditation centers, assisting in the setup and
daily operations for sites handling up to 5, 000 visitors.
• Prepared official correspondence, reports, and access lists, streamlining
communication among cross- functional teams.
• Anticipated and resolved permit-related issues, minimizing operational delays during
critical phases of event preparation.
• Facilitated daily briefings and administrative support for a team of 30+ coordinators
and supervisors across event locations.

Acquire and manage B2B clients (offices, hospitality, retail, etc.)
• Conduct customer meetings and site visits
• Prepare proposals and quotes based on client needs
• Collaborate with interior designers and logistics teams
• Achieve sales targets and report performance
• Stay up to date with IKEA products and services

• Coordinated end-to-end project logistics and administrative processes for 100+
corporate furnishing contracts annually.
• Managed a portfolio of over 150 B2B clients, ensuring timely execution and
alignment with project specifications.
• Oversaw documentation, invoicing, and internal coordination across sales,
warehouse, and delivery teams to support seamless project execution.
• Supported large-scale office and hospitality fit-outs, including the setup of 10+
full commercial spaces per quarter.
• Tracked performance metrics and maintained CRM records for more than 500 active
accounts, contributing to a 25% growth in client retention.

• Assisted customers in designing and planning personalized home solutions using IKEAs
planning tools (e.g.,
kitchen, wardrobe, and storage systems).
• Provided expert advice on furniture, décor, and layout to maximize functionality
and aesthetics in line with customer needs and budgets.
• Delivered tailored solutions by understanding customer lifestyles, space constraints, and
design preferences.
• Guided customers through the measurement, selection, and ordering process to ensure
• Collaborated with colleagues across sales, logistics, and installation teams to
provide a seamless customer experience.
• Maintained up-to-date knowledge of IKEA product ranges, planning software, and home
design trends.
• Ensured compliance with IKEAs interior design standards and sustainability values in every
project.
• Handled multiple projects simultaneously, providing excellent time management and
customer service.
• Conducted follow-ups with customers to ensure project success and resolve any post
purchase issues.
• Created inspiring in-store and digital presentations to showcase planning options and drive
sales.

• Assisted customers in designing functional and stylish kitchens using IKEAs 3D Kitchen
Planning software.
• Translated customer needs, measurements, and lifestyle preferences into customized kitchen
layouts.
• Advised on cabinet configurations, worktops, appliances, lighting, and accessories
to create complete kitchen solutions.
• Ensured accurate measurements and product selections to minimize errors during delivery
and installation.
• Educated customers on IKEAs modular kitchen systems, sustainability features, and
financing options.
• Collaborated with installers and logistics teams to coordinate smooth project execution.
• Delivered clear cost estimates and guided customers through purchase, order processing,
and delivery timelines.
• Provided design alternatives to optimize space, maximize storage, and improve workflow
efficiency.
• Resolved customer queries and issues with professionalism, ensuring a positive end-to-end
experience.
• Stayed up to date with IKEAs kitchen product line, design trends, and planning guidelines.

• Delivered exceptional customer service by assisting shoppers with product selection,
availability, and design advice.