soukaina drider, Front Desk Agent

soukaina drider

Front Desk Agent

Rosewood Abu Dhabi

Location
Qatar - Doha
Education
Higher diploma, Diploma of Hospitality and Tourism Technology International
Experience
7 years, 8 Months

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Work Experience

Total years of experience :7 years, 8 Months

Front Desk Agent at Rosewood Abu Dhabi
  • United Arab Emirates - Abu Dhabi
  • My current job since December 2017
front office executive at Doha Marriott Hotel
  • Qatar - Doha
  • My current job since July 2022
telephone operator at Rosewood Abu Dhabi
  • United Arab Emirates - Abu Dhabi
  • September 2016 to December 2017

Education

Higher diploma, Diploma of Hospitality and Tourism Technology International
  • at Diploma of Hospitality and Tourism Technology International
  • September 2014
Bachelor's degree, Agricultural And Human Sciences
  • at Ibn Khaldun College
  • September 2011

Specialties & Skills

• Excellent customer care skills.
• A good standard of spoken and written English, Arabic, and French.
• A confident and polite telephone manner.
• Good Communication skills and mutli tasking
• Basic computer and keyboard skills
• Good hearing and a clear telephone voice.
• The Ability to listen: detecting and anticipating needs.
• The ability to work quikly and accurately under pressure.
• Dynamic, dedicated, results-oriented
• Team working.
• Sensitivity to customers
• IT Knowledge also in MS Office such as Word, Excel, PowerPoint
• Knowledge in Banqueting and Fine dining Services.
• Organizational skills with attentiveness to accuracy and detail.
Operation
Negotiation
Problem Solving

Social Profiles

Languages

Arabic
Native Speaker
French
Intermediate
English
Expert

Training and Certifications

TCF (Certificate)
Date Attended:
November 2022