station technician
AIR FRANCE
Total years of experience :15 years, 2 Months
Since 2001 AIR FRANCE station technician - ROISSY CDG
Certified station agent in customer relation.
Flight preparation.
Commercial support in customer relation, new offers and services.
• Dissatisfaction feedback and improvement
• Optimisation of the service space in case of irregularities
• New comers sponsorship, evolution feedback to hierarchy
• Information relay about company action projects
1998- 2000 MUTLI-PURPOSE AIR France AGENT IN CASABLANCA MAROC
• Booking Service
• Prepaid Service
• Airport Agent
February April 1994 INTERNSHIP AT ALPHA 92 PARIS PONT DE SEVRES
German market study before launching of a new product
Contacts with several organizations like COFACE, CFCE, german chamber of commerce
SPOKEN LANGUAGES
English: Read, Written, Spoken
Arabic: Fluent
Spanish: Basic
French: Mother tongue
1994-1995 Associate Degree International Commerce National School of Commerce ( Paris 17)
1992 - 1993 First year of associate degree in Sales Force National School of Commerce ( Paris 17)
1991 - 1992 French high-School diploma " technical sales " Lyautey High School (Casablanca - Maroc) PROFESSIONAL EXPERIENCE
