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Sourabh Sid, Key Account Manager

Sourabh Sid

Key Account Manager·Voicebridge Technologies

United Arab Emirates

Bachelor's degree, Cloud Technology

Work experience

Total years of experience: 5 years, 3 months

Key Account Manager

June 2025 - March 2026

Voicebridge Technologies

Dubai, United Arab Emirates •Hybrid

June 2025 - March 2026

Managed key merchant accounts and maintain long-term relationships for payment gateway clients in India and Bulgaria.
Monitored payment performance, transaction success rates, and settlement processes to ensure smooth operations.
Coordinated with technical, risk, and operations teams to resolve merchant issues and optimize payment flows.
Identified opportunities to increase merchant transaction volume and improve overall client satisfaction.
Company industry:
Financial Services

Product Operations Specialist

February 2024 - June 2025

Optimal Innovation

Abu Dhabi, United Arab Emirates

February 2024 - June 2025

Supported product operations for payment gateway and digital wallet services serving clients in India and Bangladesh.
Monitored product performance, transaction flows, and operational metrics to identify and resolve issues.
Collaborated with product, engineering, and compliance teams to implement product improvements and updates.
Assisted in merchant onboarding, configuration, and operational support for payment integrations.
Company industry:
Financial Services

Payment Operations Specialist

January 2021 - January 2024

Bigwave Infotech

Dubai, United Arab Emirates

January 2021 - January 2024

Managed daily payment gateway operations for merchants across India.
Monitored transaction processing, settlements, and reconciliation to ensure accurate payment flows.
Investigated payment failures and coordinated with technical teams to resolve operational issues.
Supported merchant onboarding and ensured compliance with payment processing requirements.
Company industry:
Financial Services

Education

DR DY Pati l International University

August 2022

August 2022

Bachelor's degree, Cloud Technology

India

GPA (point): 3.4 out of 4

GPA (point): 3.4 out of 4

Skills

Technology
Expert
Technology
Expert
Key Account Management
Expert
Key Account Management
Expert
Operations Management
Expert
Operations Management
Expert
Product Management
Expert
Product Management
Expert
Communication Skills
Expert
Communication Skills
Expert
Power BI
Intermediate
Power BI
Intermediate
Microsoft Office
Expert
Microsoft Office
Expert
Product Management
Expert
Product Management
Expert
Operations Management
Expert
Operations Management
Expert
Account Management
Expert
Account Management
Expert
Excel
Expert
Excel
Expert
Leadership
Expert
Leadership
Expert
A B TESTING
Intermediate
A B TESTING
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate
MARKET SHARE
Intermediate
MARKET SHARE
Intermediate
MARKETING STRATEGIES
Intermediate
MARKETING STRATEGIES
Intermediate
NEW PRODUCT DEVELOPMENT
Intermediate
NEW PRODUCT DEVELOPMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PATTERN RECOGNITION
Intermediate
PATTERN RECOGNITION
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
STRATEGIC MANAGEMENT
Intermediate
STRATEGIC MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PAYMENT PROCESSING
Intermediate
PAYMENT PROCESSING
Intermediate
PRODUCT DESIGN
Intermediate
PRODUCT DESIGN
Intermediate
PRODUCT MANAGEMENT
Intermediate
PRODUCT MANAGEMENT
Intermediate
SETTLEMENT
Intermediate
SETTLEMENT
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate
TRANSACTION PROCESSING BUSINESS
Intermediate

Languages

English

Expert

Marathi

Native Speaker

Hindi

Expert

Training and Certifications

Certifications
Certified Payments Professional PCI DSS Awareness Certification
Institute Product Management Certification