Manager- Operations
ICI
Total years of experience :6 years, 8 Months
70+ people at Gurgaon and Calcutta, India)
− Ensured 24*7 support & project management; In-charge of Service Desk (SD), Tier-2 and Service Management (SM) team − Built & trained two Scrum Teams in Train the Trainer process and successfully implemented Scrum in the project − Managed Scrum ceremonies, daily stand-ups, sprint planning, sprint reviews, retrospectives, and release planning to provide feedback to team leads and other stakeholders regarding facilitation strategies − Created detailed project road maps, milestones, schedules & work breakdown structures and monitored project progress − Established proper channel with Offshore and Onshore Team for smooth functioning of daily activities and change/ release management − Participated in contract renewal process and creation of SOW/DOU and PCRs