Freelancer training and development
Skyrocket training
Total years of experience :11 years, 11 Months
Develop English, French, and Arabic lesson plans in
line with the national curriculum.
* Prepared course work, planned class sessions:
Selected/integrated appropriate instructional materials.
* Revise and expand
In The Mix Festival
Project manager
Stage manager
Entertainment
Artists Coordinator
Ticketing Manager
Develop relationships with client personnel, which
foster client ties.
Suggest areas for improvement in internal processes
along with possible solutions.
Train insurance companies, medical providers on new
systems.
Generate system manuals.
Conduct corporate social responsibility (CSR) and
management training sessions based on organization
policies and procedures.
Prepare and conduct training sessions meeting the
Client’s processes- focus on soft skills training,
language training, sales training, customer service
training, phone etiquette, etc.
Develop and implement strategies aimed at maximizing
training productivity.
Assess training effectiveness through evaluation of
post-training sessions.
Perform quality control on agent calls and conducting
quality calibrations sessions.
Coach employees to improve overall performance.
Drives sales and brand loyalty.
Provide customer service training for team members.
Develop training content.
Develop strategies for the team to reach its goals.
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