Deputy Manger production support
Kotak Mahindra Bank
Total years of experience :7 years, 0 Months
Involved in all testing procedures and wrote test cases and scenarios
for development process
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● Used BMC Remedy to track, maintain and update trouble tickets .
● API Testing with Postman
● Handling day to day production issues
Managed team by offering support and constructive feedback to
improve skills and maximize potential.
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● Investigation and diagnostic skills (be like Sherlock Holmes).
● Empathy with users. Patience and understanding .
● Maintained positive, professional working environment .
● Salesforce developer, administrator, XML.
● Tools : Salesforce inspector, data loader
Maintained the Salesforce platform by monitoring support tickets,
user issues, and employee workflows .
● Resuming the salesforce API to cure the queries .
● Analyze the query through API response log
● Having 5.11 years of experience in Finacle core banking system
Performed quality assurance testing on new software releases for
alignment with goals for efficiency and performance.
Prepared in-depth reports for each project managed and updated
documentation as changes occurred.
Interacted with clients to resolve issues and answer software-related
questions.
Analyzed and mapped data and wrote SQL scripts to extract data from
SQL databases.
Provided training to end users on new and updated systems and
software.
Interfaced with customers and developers to diagnose problems and
implement configuration requirements and solutions.
Followed up with clients to verify optimal customer satisfaction
following support engagement and problem resolution.
Helped streamline repair processes and update procedures for support
action consistency.
Performed software application and disaster recovery testing to
guarantee business readiness following fail-overs.
Worked on reported errors and bugs on newly released software and
deployment of release fixes.
Analyzed and troubleshot integration issues related to system
configuration, data, maps and workflows.
Installed important security and functionality patches to maintain
optimal protections against intrusion and system reliability.
Provided comprehensive training to internal and off-site users to
optimize systems maintenance and resolve recurring issues.
Completed reports detailing network and systems performance and
downtime issues.
Monitoring: Monitoring bpbi software application Support: Supporting
end user by taking remote and guiding System check: Installing antivirus
and other application in user system Problem Management: Analyzing
the issue and fixing it Key Highlight: Work under project of
PradanMantriJanaushada Kendra.