Sreedevi Mohanam

Performing technical, specialized, complex and difficult office administrative and clerical work requiring the use of independent judgment.
Interpreting and implementing administrative file system, policies and procedures, manuals and computer applications related to the department or organizational unit.
Co-ordinate MD’s/COO-P’s/HoD’s schedule, conferences, appointments, reservations and travel arrangements (Domestic & International). Overseeing projects or programs and/or supervising, monitoring and evaluating the work of marine activities and staff.
Prepare a variety of high quality written Agreements, Presentations, Contracts, Memos, Letters, Agendas, Minutes of Meeting and other documents.
Develop and maintain effective relationships with Clients and other Associates.
Responsible for ordering and maintaining general office supplies.
Preparing daily, weekly & monthly MIS reports / dashboards for Top Management review, communication list, calendar of events for management, compiling list of total employees along with their roles and responsibilities, attrition data, leave records and reviewing attendance of HoDs in accordance with Human Resource (HR) department and co-ordinate with Training & Development (T&D) department for training employees in respect to their work profile.
Assist Finance & Account (F&A) and Supply Chain Management (SCM) department in collating details of vendors list, accounts payable/receivable, maintaining cash control and approving procurement process in company internal system.
Attend and participate in weekly/fortnightly/monthly meetings as assigned/or on behalf of COO-P.
Delegate responsibilities or work with employees to meet company’s expectations and target & also serve as liaison with all department managers/HoDs to ensure a manageable flow of work and communications.

Analyze the result track of defects and generate reports to the management
Endowing feedback for the customer Support Executive
Preparing weekly & monthly quality score reports and publishing to the management
Providing product training to the Process Level Trainee’s.
Issuing warning and appreciation letters to the Customer Support Executive
To ensure regular Quality check up, conduct written test and team briefs to increase their quality scores & performance and provide QC presentation to CSR’s.
Buzz sessions conducted for new product information received from the clients.
Organize internal and external calibrations from different centers
Fresher trainings provided for soft skills as well as product knowledge
Analytical reports given on each quality parameters to improve the quality scores
Responsible for a given particular team for their quality scores & performance

Achieve sales target and build customer & client base
* To monitor, develop & implement marketing strategies and programs in boosting the sales
* Manage new and existing customers accounts.
* To manage and prepare the invoices, receipts, handling, and escalation of all sales enquiries
* To administer the preparation of quotes
* To follow up sales activities with clients & potential clients
* To chase and analyze the reasons for failure to turn an enquiry into a new order
* Handling inventory management & sales of resort’s minimart
* Identify potential areas for marketing opportunities locally and nationally
* Handling HR, Admin & Finance department during absence of HR, Admin & Finance manager

Obtain and maintain a thorough understanding of the financial reporting and general ledger
structure.
* Handling invoices, receipts and upholding of Petty Cash
* Ensure an accurate and timely monthly, quarterly & year-end close. In addition, ensure the
timely reporting of all daily & monthly financial information to the management.
* Supports budget and forecasting activities.
* Collaborates with the other department managers to support overall department goals and
objectives.
* Monitors and analyses all the hospital transactions to develop more efficient procedures and
use of resources while maintaining a high level of accuracy.
* Assist in development and implementation of new procedures & features to enhance the
workflow of the department.
* Reconciliation of all the bank accounts with the company’s software
* Salary & incentive calculation for all the staff
* File management
Quality Analyst, Associative & Controller

Performing technical, specialized, complex and difficult office administrative and clerical work requiring the use of independent judgment.
Interpreting and implementing administrative file system, policies and procedures, manuals and computer applications related to the department or organizational unit.
Co-ordinate MD’s/COO-P’s/HoD’s schedule, conferences, appointments, reservations and travel arrangements (Domestic & International). Overseeing projects or programs and/or supervising, monitoring and evaluating the work of marine activities and staff.
Prepare a variety of high quality written Agreements, Presentations, Contracts, Memos, Letters, Agendas, Minutes of Meeting and other documents.
Develop and maintain effective relationships with Clients and other Associates.
Responsible for ordering and maintaining general office supplies.
Preparing daily, weekly & monthly MIS reports / dashboards for Top Management review, communication list, calendar of events for management, compiling list of total employees along with their roles and responsibilities, attrition data, leave records and reviewing attendance of HoDs in accordance with Human Resource (HR) department and co-ordinate with Training & Development (T&D) department for training employees in respect to their work profile.
Assist Finance & Account (F&A) and Supply Chain Management (SCM) department in collating details of vendors list, accounts payable/receivable, maintaining cash control and approving procurement process in company internal system.
Attend and participate in weekly/fortnightly/monthly meetings as assigned/or on behalf of COO-P.
Delegate responsibilities or work with employees to meet company’s expectations and target & also serve as liaison with all department managers/HoDs to ensure a manageable flow of work and communications.

Analyze the result track of defects and generate reports to the management
Endowing feedback for the customer Support Executive
Preparing weekly & monthly quality score reports and publishing to the management
Providing product training to the Process Level Trainee’s.
Issuing warning and appreciation letters to the Customer Support Executive
To ensure regular Quality check up, conduct written test and team briefs to increase their quality scores & performance and provide QC presentation to CSR’s.
Buzz sessions conducted for new product information received from the clients.
Organize internal and external calibrations from different centers
Fresher trainings provided for soft skills as well as product knowledge
Analytical reports given on each quality parameters to improve the quality scores
Responsible for a given particular team for their quality scores & performance

Analyze the result track of defects and generate reports to the management
Endowing feedback for the customer Support Executive
Preparing weekly & monthly quality score reports and publishing to the management
Providing product training to the Process Level Trainee’s.
Issuing warning and appreciation letters to the Customer Support Executive
To ensure regular Quality check up, conduct written test and team briefs to increase their quality scores & performance and provide QC presentation to CSR’s.
Buzz sessions conducted for new product information received from the clients.
Organize internal and external calibrations from different centers
Fresher trainings provided for soft skills as well as product knowledge
Analytical reports given on each quality parameters to improve the quality scores
Responsible for a given particular team for their quality scores & performance