Front Office Associate
Elite Hospitality
مجموع سنوات الخبرة :12 years, 4 أشهر
Welcoming guests to the hotel in a polite, friendly and helpful manner.
Check out departing guests using the hotel’s accounting system.
Taking payment from guests in the form of cash or credit cards.
Answering telephone inquiries promptly & professionally & transferring calls on.
Being a point of contact for guests should they have any queries.
Arranging for brief tours of the hotels rooms and facilities.
Dealing with and resolving customer complaints.
Keeping up to date on all hotel products, services, pricing & promotional offers.
Maximise sales revenues through up selling and marketing programmes.
Provide information and literature about the hotel in person and via telephone.