Senior Systems Executive
Cognizant Technology Solutions
Total years of experience :4 years, 0 Months
Roles & Responsiblities :
•Project : LOBLAWS
•Handling day-to-day IT incidents for a retail firm.
•Identify, record and report all IT components that are under the control and scope of Configuration Management
•Ensure incident management by restoring normal service operation at the earliest and minimize adverse impact on Business operations.
•Ensure standardized procedures are used for efficient and prompt handling of all changes.
f) Accurately assess customer expectations and translate them to deliverables that meet business needs
g) End to End support for the retail firm which includes software, hardware and networks.
h) Excellent communication skills with ability to comprehend and respond to customers.
i) Configuration and troubleshooting of desktop, network, multi-function printers, scanners, copiers and other IT peripherals.
j) Prioritizing, Categorization of ticket and taking remote capture to resolve Providing ticket number to user via phone.
Project : ITC Ltd, ILTD-KGLT
Operating Systems : Windows 7, Windows Server 2008 R2
of all IT operations, including Networks.
•Working knowledge on Windows 7 and Windows Server 2008 R2
•Troubleshooting of various kinds of issues related to Windows 7.
•Implementation and maintenance of Core switch and access switches.
•Management of Users and groups of the Active Directory Domain.
•Working Knowledge and monitoring of Intelligent patch/cable management through RiT Technologies.
•Responsible for monitoring several blade servers and applications hosted in it.
•Management of Symantec Endpoint Protection (Antivirus) across all the areas of the Plant.
•Installations & Monitoring of attendance Biometric terminals across the plant.
•Installations and troubleshooting of Network Printers across all the sections of the Plant.
•Installation, Configurations and Troubleshooting of mail software called
Operating systems : Windows 7, Windows XP.
Role & Responsibilities:
•To provide and manage Un-interrupted network (WAN) for Branches of Vijaya Bank in Co-ordination with the ISP’s, through Monitoring tool from Regional Office, Mysore.
•Configuring & Installation of 1700, 1800 Series Cisco Routers.
•Commissioning of Lease Line & ISDN in co-ordination with vendors
•Monitoring Leased Line, ISDN, Network (LAN and WAN) through NMS tool
Solar-Winds
•Configuring Core Banking Software (FINACLE) and support at end Desktops
•MS-Outlook configuring using exchange server.
•Following up with ISP for issues related to Leased line, ISDN, VSAT, CDMA etc…
•Configuring, troubleshooting of Cisco IP Phones like Cisco 7902, Cisco 7906, Cisco 7945, Cisco 7911
•Installing the Operating Systems and Software.
•Handle all calls of the branches with respect to networks as well as desktops.
•ISDN link testing on a daily basis
Project : Saagar barcode solutions
Worked extensively on Wide area Networks.
•Hands on Experience on Routers and networking devices.
•Worked on Solar Winds Network Monitoring tool and resolving the issues on priority.
•Hands on Experience on Routers and networking devices.
•Expertise in Desktops and Laptops.
•Management of various servers.
•Configuring the newly delivered machines
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