SRIJEESH K

• Oversees and coordinates the day to day direction of office administrative services.

• Manage the incoming company mail account, Post box and courier services.

• Redirect the client/suppliers communications, general business enquiries and emails to the concerned department after screening.

• Prepare Business communications, Proofread correspondences, Create presentations, Generate reports and Maintain a confidential document control system.

• Preparing agendas and notices for and taking minutes of board meetings and annual general meetings.

• Manage petty cash along with planning and preparing monthly reports pertaining to finance required for maintaining office infrastructure and facilities.

• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

• Identify and negotiate with suppliers / service providers for purchase and maintenance of office equipments, appliances, furniture, furnishings, vehicles, housekeeping, safety, security etc.

• Preparation and sending out of Request for Quotation (RFQ), Purchase Order (PO), Invoices and Delivery Notes for procurement

• Overseeing maintenance of records / agreements/ contracts of original documents held by the organization, maintaining the safe register and updating the Compliance Department on renewals.

• Track monthly payments “from clients” and “to vendors” for the desired invoices prepared.

• Monitor all Statutory Compliance areas and remind the department head before due date.

• Assist HR department on staff recruitment, employee induction process and pass selected candidates details to PRO for visa processing.

• Assisting departments on Preparation of tender submission activities maintaining high level of confidentiality.

• Liaison and coordinating with various departments within the corporate office and all branch offices.

• Provides general administration & project support services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

• Handling back office operations, inter-office correspondence, confidential mails, quotations, monthly billing, cheques, etc.

• Vendor management- Oversee acquisition, installation and commissioning of equipments that are required for the facility - IT Systems, air conditioning etc.

• Managing repair, maintenance & replacement of office equipments, appliances, furniture, furnishings, vehicles, building, etc.,

• Purchasing, Implementation and operations of Security and Surveillance.

• Check the inventory of all consumables and place order accordingly & confirm the timely dispatch of materials to each site. Give necessary support to the Project Team on site.

• Manpower planning and efficient utilization according to the needs.

• Coordinating with HR on the new recruitment/replacement.

• Overall general supervision of vendor staffs, security vigilance and ensuring the smooth running sites.

• Asset Management of all Site operations assets across multiple locations.

• Negotiate contracts with equipment and materials suppliers.

• Upkeep of office administrative facilities and ensure availability of daily miscellaneous requirements to provide harmonious work culture to employees.

• Provide administration related information and supervising administrative activities like general admin, verification of stationery stock, petty cash, courier, florist, pest control, housekeeping etc.

• Undertaking operations of the client customer services in terms of all helpdesk and desktop support services.

• Drive a team of 20 customer service executives.

• Pass Information flow to up-to-date the team knowledge and simultaneously getting update on the products from the team on day-to-day basis.

• Monitor, Manage, develop (adapt), motivate the team associates on a daily basis with an eye on the achievement of maximum productivity and quality.

• Handling inbound customer care calls for the largest telecom network in India.

• Demonstrated ability to research and resolve customer complaints in timely manner.

• Handle escalated calls with delicacy, listening empathetically while maintaining company policy.