Team Lead
IBM India Pvt., Ltd
Total years of experience :19 years, 8 Months
Handling projects related to Healthcare Data Research with a team of 40 professionals; with a combination of Research Associates, Research Analysts and Project Leads.
•Managing dependencies across various projects.
•Maintaining lessons learnt repository, templates, and best practices for increased reusability of the resources.
•Liaising with the Stakeholders on projects requirements, analyzing change requests etc.
•Gathering project data and produce reports (viz. Monthly Decks, Projects vs. Resources Planning, Utilization Report, Stack Ranking, Process Proficiency, and Individual Proficiency Index)
•Conducting periodic review of standards and processes to implement the best practices from the industry.
•Driving Process Improvement Ideas and making sure the ideas are incorporated and implemented in the process.
•Setting up goals, objectives, and ground rules for the team at different reporting levels.
•Providing timely feedback to enable the team deliver best results.
•Motivating people, resolving conflicts, communicating the need for any kind of change and driving the team meeting the common goals.
•Coordinating with the Human Resources function, which includes hiring, recruiting, staffing, employee performance management etc.
•A conduit between Hyderabad, New York & Brussels offices.
Projects Overvie
•Migration of Heartbeat KOL Stakeholder Management Solutions
•Automation of KOL search
•Migration of Equipment Leasing - Property Tax Return preparation process
•Migration of Auto Leasing - Property Tax Return preparation process
Vendor Management for Product Development:
•Point of contact between the Client Operations team and the Vendor Product Development team
•Work closely with the Project Sponsor, Project Manager, and other key stake-holders.
•Determine project requirements from the operations team through brainstorming sessions, research, and interactions.
•Analyze requirements based on the current and the future needs for the business.
•Focus on core business needs, and not users’ personal preferences, functions related to trends or outdated processes, or other non-essential modifications.
•Organize requirements into related categories to effectively manage and communicate with the Project Sponsor and the vendor PM to prevent project requirements from becoming overlooked.
•Simplify business requirements for implementation.
•Continually verify the requirements to ensure they are implemented as requested through thorough testing
•Create Test cases for UAT and ensure functional and performance tests are conducted successfully.
•Involve in all project status meetings.
Handling projects related to the preparation of Tax Returns for the Business Personal Property and Real Estate property.
•Providing regular feedback to enable the team deliver best results.
•Grooming the individuals by identifying their skills and competencies.
•Motivating people and driving the organizational wide initiatives.
•Had been a part of decision making leadership team; during any need for change and effectively communicating the same across the organization.
to prepare Business Personal Property Tax Returns, Assessment Reviews and informal Appeals with the US Jurisdictions - Deloitte Tax Services.
•Travelled to Houston, TX in the year 2011 to migrate the Property Tax - Equipment Leasing projects.
•Travelled to Nashville, TN in the year 2008 to migrate Property Tax - Auto leasing Projects.
Preparing Business Personal Property Tax Returns, Processing Tax Bills, Processing Refunds, Assessment Notices, and Work Papers for Auto Leasing clients viz., FORD & GMAC.
•Meeting the set productivity and quality targets for the process.
•Responsible to act as First level reviewer for the Team’s work on all the projects.
Handling all the Processes involved in Applicants Enrollment into the Health Insurance Program.
•Coordinating with the peers and being intact with them in the quality and productivity Parameters.
•Assisting the team in Quality Control process.
Also, a certified `Train The Trainer’ by BODHIH Corporate Trainings, Bengaluru.
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