Srinidhi Rai

• Liaising with stakeholders to work on suggested changes to improve productivity and enhance customer experience.
• Liaising with stakeholders to identify improvements in processes and systems to support efficient performance.
• Ensure proper documentation and validation of processes for future references; in order to support further business decision making.
• Ensure processes are redesigned to enhance customer experience.
• Negotiating with team leaders on the prioritization of projects to be taken up for development.
• Implementing approved department policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner.
• Supporting stakeholders’ in identifying business opportunities, enhancements etc., challenging the way things are done today to improve efficiency, customer satisfaction and cost-effectiveness.
• Responsible for keeping track on the progress of project deliverables, preparing project implementation documents, writing detailed and summarized project progress reports and communicating the same to relevant parties, escalating risk items to management at right timing.

Member of Technology group for handling lending system such as loan origination system, loan management system, collateral management system, dedupe management system, collection system of Fullerton India.
Member of the End-to-end implementation team of FinnOne and Data Migration.
Understanding user requirement and creation of functional specific document, constructing workflow charts and diagrams and business requirement document as per business processes.
Analyzing the user requirement, business processes and providing solutions for the gaps.
Defining and controlling scope, negotiating change requests to the system, facilitating meetings / workshops, liaising with business users and system specialists and be adept at managing senior stakeholders.
Handling project management of FinnOne implementation which includes vendor management, user management, inter-system interface deployment management, user acceptance testing management, data-migration activity management, production deployment plan.
Timely coordination with the business Users/ vendors/ project stakeholders for project planning & proficient completion of projects.
Version control by maintaining and updating observation tracker, functional specific documents, business requirement documents, interface documents, functional gaps tracker basis inputs from stake holders.

Responsibilities:

Coordinating requirements research and approval with over 30 stakeholders on a weekly basis.
Responsible for keeping track on the progress of project deliverables, preparing project implementation documents, writing detailed and summarized project progress reports and communicating the same to relevant parties, escalating risk items to management at right timing.
Tracking activities against the detailed project plans and updating project plans to include agreed changes.
Maintaining and completing Project Key Performance.
Organizing and facilitating Project Steering / Operating Committees meetings.
Ensuring Projects and programmes are executed using agreed standards & processes.
Assessing progress in this transforming journey and raising improvement proposals.

Carried out a survey in the Pimpri-Chinchwad area of Pune for 2 months from April 2013 to June 2013.
Surveyed tile dealers, sanitary ware dealers, AAC block dealers, sanitary retailers, epoxy contractors, tiling contractors, adhesive contractors, block set contractors.
Analyzed the market penetration of the Weber products in the market and what different types of techniques and methods are used by the competitors to gain a market share for their products.
Recommended some of the marketing techniques which the company should adopt in order to generate sales of the Weber products in the market

Member of Quality Management team, handling e-commerce domain projects such as BodyShop, Lead generation system, order management system, point of contact for clients.
Understanding user requirement and creation of functional specific document and business requirement document. Analyzing the business process to bridge the gaps to meet customer’s requirement.
Mapping the test scenarios to requirements and designing test cases.
Creation of technical specification document, software requirement specification document, requirement matrix, QA plan for the projects.
Timely coordination with the business Users/ technical team/ project stakeholders for project planning & proficient completion of projects.
End to end testing of application in integration and user acceptance environment, execution of the test cases, identifying and get the defects resolved by the technical team.
Responsible for ensuring compliance as per client requirement, MIS Reports, Productivity Matrix, quality and turnaround times, ensuring that service level agreement are met.

Responsibilities:

Analyzing business requirements and designing test plan accordingly for end to end test case execution.
Customer relationship management with weekly meeting for understanding business design process and gaps.
Communication of technical information to business audience and business information to technical audience.
Created TSD (Technical Specification Document), SRS (Software Requirement Specification), QA Plan, Requirement Matrix for the projects.
Managed the team, cross-functionally as Subject Matter Expert.
Performing complete end to end testing inclusive of front end UI and functional testing, and end to end order processing.