Associate
symphony teleca
Total years of experience :3 years, 6 Months
Monitoring Vsphere environment and managing vCenter Servers. Configuring and Managing Virtual Machines based on customer requirements. My responsibilities include P2V and V2V convertion using VMware Converter and other tasks like Vmotion and SVmotion migration, High Availability and DRS features. Creating Virtual Machine Templates, Snapshots, Cloning Virtual Machines, Patching on servers. Setting up Permissions and giving VMware Access to users on esx server and on virtual machines.Other tasks include Troubleshooting user related issues in Citrix environment and user account management on AD and Exchange console.
• Ensuring that all workstations and server related problem tickets resolved within SLA
• Coordinate with vendor, tech team, and Enterprise management team to resolve user issues
• Defining the work log process for various incidents.
• Troubleshooting of Hardware, Software, and Network related problems.
• Handling various team activities and giving the best technical support.
• Planning for the academy trainings uniformly without any technical difficulties.
• Remote Desktop support for client machines through Dame Ware and MSTSC.
• Working on SCCM server for Security patches updates monitoring and troubleshooting
• Configuring& managing of operating system of Windows XP, Vista, Win 7, Server 2003, 2008& Linux.
• Installing and troubleshooting various application issue (Citrix, VMware, SQL server/client and Cisco VPN).
• Coordinating in conference calls for technical escalations or changes with tech team and end users.
• Add/move users and computers to different OUs as required.
• Configure, Support and troubleshoot and restore Microsoft Outlook 2007, 2010 Issues.
• Installing and configuring VMware client and installing the applications according to the requirement on the VMware.
• Performing the random audit check on tickets to ensure quality and provide feedback to the analysts.
• Installation and troubleshooting of applications like SAP-GUI, HPQC and CITRIX.
• Working on AD in order to troubleshoot issues related to users and groups/OU.
• Managing Network in Windows environment.
• Troubleshooting Operating System, Network and Software/Hardware related issues.
• PC Assembling and Maintenance.
• All new Software’s / Hardware’s / Upgrades / Patches / Service Packs are tested on the test environment
• Installing and updating antivirus in the systems in the network.
• Setting up Network based on peer-to-peer and client server Models.
• Installing & configuring Desktop printers and Network printers.
• Backup and restoring files, folders and drives whenever required.
• Configuring the wireless modems, printers, and scanners.
• Installing and configuring computers in the network.
• Installing and configuring different software application as required for team wise on the user computer.
• Installing VMware application for using multiple operating systems in windows.
Bachelor of technology in electronics and communication engineering from Sri Sai Aditya institute of science and technology, J.N.T. University Kakinada, A.P in the Year 2011. DOMAIN TECHNICAL EXPERTISE: Microsoft Certified IT professional (MCITP) Microsoft Certified technology specialist (Exchange server 2007)