General Manager
GOLDEN ARROW GROUP SUDAN
Total years of experience :26 years, 6 Months
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Role:
•Profit center head, with the responsibility of restructuring the company to improve operations and revenues.
•Responsible for sales & marketing, operations, pricing, purchasing, financing, service & maintenance and training.
•To improve the profitability, through sales & marketing, quality of service, pricing, and the customer satisfaction index as per the SIXT HQ standards.
•Responsible for the quality of the vehicles, vehicle purchasing, financing and pricing, daily operations, data analyzing, remedial action as and when required to steer the business in a healthy environment, disposal of assets & vehicles thru retail quality car dept. and auction where ever necessary.
•Responsible to explore business opportunity for growth and converting them into orders to gain market share and new verticals.
Cementing relations with suppliers & customers to achieve optimum cooperation for supporting business.
•To do internal audit of the operations to ensure proper procedures and adhered for smooth and flawless operations and the satisfaction of the Principle co and the customers.
•Analyzing reports and feedback devising remedial process and procedures for the betterment of the business and profitability.
•Assisting the management and marketing teams for the right mix of models and specification required for the market.
ACCOMPLISHMENTS :
•Restructured the operations to improve the customer satisfaction index from the HQ In Germany and improved the revenue.
•Analyze the market and restructured the pricing policy to achieve 65 % revenue growth with a minimal increase in fleet of 10%.
•Plugged the revenue leakages and stream lined operations with procedures and policies for the smooth operations and better profitability of business.
•Ensured proper documentation & control of fleet thru IVMS .
•Identified new business opportunities for better utilization of the fleet to improve revenue
Sales & Marketing) (SUHAIL BAHWAN GROUP OMAN)
Role:
•Cementing relationships with principles and customers and PR to support business development, growth & profitability, and smooth operations.
•Implementing the company policy and procedures in adherence to the laid down guidelines as per SIXT HQ.(Germany)
•Responsible for product positioning, negotiations, pricing, daily operations, data analyzing, remedial action as and when required.
• Responsible for sales & marketing of the products to various streams of customers thru the sales team, and monitoring the performance against targets on daily, weekly and monthly and initiate remedial action when necessary
• Responsible for designing & implementation of quality sales procedures and process with proper documentation.
•Responsible for managing and guiding the sales team, designing incentive schemes and monitoring sales performance with agreed targets.
•Responsible for the profitable ops of various verticals as separate profit centers, and designing and implementing schemes complementing each vertical.
•Assisting the management in procuring and having the right product mix thru analysis of past data and monitoring market trends and forecasted requirements.
•Ensure proper controls from time to time by conducting internal quality audits for sales dept & staff and initiating remedial actions on the customer feedback and Mistry shopping reports.
•Responsible for the CSI score.
•Responsible for the development of a comprehensive data base of the corporate customer transportation needs, such as fleet quantity, fleet type, end of cycle & replacement patterns and users.
•Coordination with the dealer to launch new models providing introductory offers to special corporate and loyal customers enhancing the product range, revenues.
•Responsible for monitoring competitor activities and pricing and initiate and implement counter measure for business growth ensuring proper top and bottom line growth.
•Assisting and providing valuable data and inputs for tendering processes to government and large corporates.
Accomplishments:
•Increased the gross revenue by 80% on procuring large vehicle supply contract with large corporate.(occidental of oman)
•Introduced new business of super luxury chauffeur services and vertical of renting camping & auto accessories.
•Exceeded sales & revenue targets by procuring the second largest vehicle supply contract in the country
•Handled the clients like Occidental of Oman, Oman Fiber Optic Co., Napco Saudi, Phoenix Power Co., Japan, Veolia Water Co., France, Baker Huges
AVIS Car Rentals as Manager (ZAHARA GROUP)
Role:
• Responsible for the business development, sales & marketing, brand management, contracts administration, procurement, operations and debt collections and branch operations.
• Managed the rental & leasing business on a daily basis, location wise, and ensured it is done profitably & in accordance with the rules, regulations & procedures of the parent co.
• Regular visits to customers to enhance business and relationships for repeat orders.
• Coordination with the principles in providing local inputs to implement global marketing plans with multinational clients operating in the local market by providing special rate contracts.
• Accountable for the operations and profitability of other subsidiary departments like chauffeur service, airport drops & picks and city tours and quality pre owned cars and quick service.
• Responsible for the profitable utilization of the work shop through the fleet supervisor and technicians to reduce maintenance costs and monitoring down time and turnaround time of the fleet vehicles.
• To proceed with the Company, as per approved Budget, with the selection, recruitment, training, tendering and supervision of staff and branch operations.
Accomplishments:
• Exceeded the:
o Revenue targets by introducing the concept of vehicle lease in a predominantly Spot Rental Co.
o Sales target by the supplementary revenues through new revenue channels
• Tapped new business of providing transfer services for the loyalty and privilege card holders of corporate houses.
• Handled the clients like Europole- Germany, Towell Unilever-Oman, Intercontinental Hotels, Bank, Muscat, Oman Air Chauffeur Services & DHL.
Vehicle Leasing) (ZUBAIR AUTO GROUP)
Growth Path:
•Joined as Sr. Sales Executive (Vehicle Leasing) in dec 99 and was promoted as Asst. Manager (Vehicle Leasing)
•Role:
•Generated sales orders for the company through effective prospecting and follow up of new and existing customers and generate work of quality acceptable to the Reporting Officer.
•Coordinated between the clients and the company for the smooth operations of vehicle lease, and constantly improving customer service standards in accordance with the customers demands.
•Studying customer requirement & operations and tailoring lease agreements and contracts to suite the customer requirements & to acquire business and create a win win satiation for the co and the clients.
•Co coordinating with various departments of the clients for the smooth operations of the contract and timely resolution of disputes and ensure timely payments.
•Recording and analyzing the usage patterns of the fleet and the users and provide feedback to clients and operations team for better utilization and safety in accordance with HSE regulations.
•Ensured operations of the leasing department runs smoothly and monitor the work of the staff.
•Handled the operations, staff Recruitment, vehicle procurement, modifications, registrations and fleet induction of the vehicles from time to time.
•Interacted with insurance companies & customers in solving accident related problems and in getting the vehicles on road at the earliest.
Accomplishments:
•Enhanced the revenue from the introduction of total transportation solutions provided for time bound projects
•Received appreciation from six construct for seamless service of providing transport for their construction activity
•Consistently exceeded the sales targets by the steady growth of the leasing business
•Handled the clients like Bank, Muscat, NBO, Haya Water, Punjlloyd India, AIB Vincotte’, Oman Invest & Finance Co., Coca Cola, Oman, Special Tech Services, Schlumberger & DHL
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