Technical Support Engineer
Intertec systems
Total years of experience :15 years, 2 Months
Information Technology specialist with 12+Yrs in Hospitality, Retail and Entertainment Application support. Seeking a position in a company where my resourceful experience and technical skills can be used as valuable resources for the company. A challenging assignment to utilize my knowledge and experience aiming to contribute positively towards the growth of the organization and mutually beneficial relationship in the long term.
GBM, Dubai
Roles and Responsibilities:
➢ Set-up, configure, deploy/install, repair, update/patching, and maintenance of desktop.
Hardware (PC's, laptops, printers, etc.)
➢ Prioritize, track, and monitor tickets to ensure a timely resolution.
➢ Taking requests from users via email, ticketing system, telephone or in person and
resolving them in timely manner
➢ Responsible for researching and resolving issues related to IT Support (i.e.
Desktop/Notebook issues, application issues, and other anomalies that may develop) to
ensure end user satisfaction.
Roles in the current organization includes but limited to:
➢ Installing Point of Sale, BOCA Printers, Epson Printers across all locations in Dubai
Mall.
➢ Handle Vista Cinema Application, EMBED, POS Application, SNAPP Application.
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I have done my vocational studies.