Head Of Operations
scholars international academy
Total years of experience :20 years, 8 Months
Developed relationships with large multi-national that resulted in winning the contract of “Top Class Event Management Company” managing Pfizer Pharma (Middle East, Mediterranean & Africa) Events worldwide, with an average of 120 events per year.
Developing new MICE (Meeting Incentives Conferencing & Exhibitions) market throughout the world.
Proven a constant increase of yearly budget by 25 % - 30 % over the fiscals 2014 till present
Participating in International Travel Fairs representing dnata Travel like IBTM, IMEX etc.
Heading operations team in executing all administrational and logistical tasks including, site researches and local supplier’s sourcing.
Negotiating and contracting third parties events management.
Researching new venues & activities worldwide.
Implementing Events Management software, assuring all the events team members are familiar with the software.
Assisting the client with all researches as a consultant in product promotions and development including marketing campaigns, questioners, etc.
Surpassing target set by the line manager.
Coordinating with other divisions within Emirates Group, to fulfill the client’s needs regarding air tickets, transportation, etc.
Assisting the Senior Management with the financial reports reflecting revenue.
Handling all corporate accounts and assisting them with credit facilities along with resolving all financial issues.
Maintain records of accurate figures after each event file.
Evaluating and monitoring the standards for third party supplier to ensure maintaining the high quality of services and facilities provided to our clients.
Was recognized with Najm award as well as Certificate of Appreciation for continued long standing contribution towards the successful growth and development of corporate accounts continuous delivery of excellent customer service.
Leading a team and guiding them with SOPs, Processes and SLA’s
Implementation of Cvent and Starcite and training the new staff with the meeting tools.
• Led a team of 27 multilingual senior flight attendants from different nationalities
• Was responsible for providing proactive and customer focused front-line management to a large, remote and multi-cultural Cabin Crew workforce.
• Created internal customer service excellence throughout the Cabin Crew Team and ensured all crew deliver the highest standard of service on board.
• Cooperated with the Crew Training Department in establishing the requirements for employment that cabin attendant had to meet, and in establishing check and training syllabi and procedures
• Ensured the team morale was high that enabled to attract and retain a high caliber workforce
• Was an active member of Emirates Emergency & Contingency team
• Led the Emirates Crisis Management team for a year
• As a Cabin Crew, I was accountable for the day to day leadership and management of a team of up to 14 Cabin Crew and for service delivery to our guests.
• Co-ordinated and organized the functions and tasks of all cabin crew members (cabin crew briefing, delegate positions and working areas, in flight service duties) and ensured orderly hand over of cabin to the next crew.
• Complete flight documentation / paperwork and ensure compliance with customs regulations.
• Provided excellent customer service to passengers while ensuring their comfort and safety throughout the flight.
• Ensured that all emergency equipment was in working order prior to take off and that there are enough supplies.
• Attended the pre-flight briefing, during which the work positions were assigned for the upcoming flight.
• Handling medical emergencies in the hospital
• Responded to emergency calls, perform certain medical procedures and transport patients to hospital in accordance with protocols and guidelines established by physician medical directors.
• Providing Pre - Hospital Care & Record VITALS of Victim at scene & during transportation to Hospital in all emergency conditions.
-Distinction in Medicine in the final year
