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Sruthi Kurunthazha, Sales & Operations Coordinator

Sruthi Kurunthazha

Sales & Operations Coordinator·Prince Motoride LLP

United Arab Emirates

Bachelor's degree, Computer Applications

Work experience

Total years of experience: 5 years, 10 months

Sales & Operations Coordinator

June 2024 - Present

Prince Motoride LLP

Kannur, India

June 2024 - Present

Coordinated end-to-end customer service operations including lead follow-up, delivery scheduling, and after-sales liaison across departments. Managed CRM pipeline ensuring timely customer engagement and improving lead-to-delivery conversion. Acted as primary liaison between sales, finance, logistics, and after-sales teams. Prepared weekly performance dashboards for senior management. Built referral and retention programme generating 30%+ of new business. Led and supervised a 6-member sales team, coordinating workload distribution and performance tracking. Achieved #1 sales performance ranking across all regional dealership branches.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Finance & Operations Coordinator

April 2021 - May 2024

Tata Motors Authorized Dealership

Kannur, India

April 2021 - May 2024

Coordinated financial reporting, reconciliations and budget tracking across three operational departments. Ensured full documentation compliance, clearing four consecutive internal and external audits with zero major findings. Prepared management-level operational dashboards and financial summaries. Streamlined inter-departmental reporting processes, reducing turnaround time by two business days. Improved manual reconciliation efficiency by 30% through process standardisation.
Company industry:
Automotive Dealership & Distributor
Job role:
Sales

Customer Service Officer

October 2019 - May 2020

Muthoot

Kannur, India

October 2019 - May 2020

Managed 50+ customer interactions daily via phone, email, and walk-in, ensuring prompt query resolution. Processed customer loan applications and service requests with zero documentation errors. Maintained and updated CRM records for 500+ active clients with full data accuracy. Coordinated with internal teams to resolve customer issues within agreed timelines.
Company industry:
Financial Services
Job role:
Customer Service and Call Center

Education

Nehru Arts and Science College

May 2015

May 2015

Bachelor's degree, Computer Applications

India

Skills

Customer Service
Expert
Customer Service
Expert
Customer Coordination
Expert
Customer Coordination
Expert
Customer Relationship Management
Expert
Customer Relationship Management
Expert
Client Relationship Management
Expert
Client Relationship Management
Expert
Operations Coordination
Expert
Operations Coordination
Expert
Sales Coordination
Expert
Sales Coordination
Expert
Customer Support
Expert
Customer Support
Expert
Complaint Resolution
Expert
Complaint Resolution
Expert
Client Communication
Expert
Client Communication
Expert
Cross-functional Coordination
Expert
Cross-functional Coordination
Expert
Documentation Management
Expert
Documentation Management
Expert
Data Entry
Expert
Data Entry
Expert
Order Processing
Expert
Order Processing
Expert
Order Tracking
Expert
Order Tracking
Expert
Administrative Support
Expert
Administrative Support
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Reporting
Expert
Reporting
Expert
Finance Coordination
Expert
Finance Coordination
Expert
Record Management
Expert
Record Management
Expert
Team Coordination
Expert
Team Coordination
Expert
Follow-up
Expert
Follow-up
Expert
Business Communication
Expert
Business Communication
Expert
Problem Solving
Expert
Problem Solving
Expert
Process Improvement
Expert
Process Improvement
Expert

Languages

English

Expert

Malayalam

Native Speaker

Hindi

Intermediate