Senior Support Executive
Solution Gulf LLC
Total des années d'expérience :14 years, 11 Mois
Responsible for supporting the company's clients and staff at all levels as part of a helpdesk team. Ensuring that all operations and services are configured and maintained correctly.
In house IT Support for networking, windows, systems, laptops, printers, virtualization, anti- virus, back-ups, etc. Encoding actions and solutions provided to assist the customer
Testing application for POS terminals, set up new POS terminals, download OS, application, related POS terminal initialization and assign to merchants
Load and maintain the codes provided by etisalat for distribution to Retailers Market.
Process requests of codes delivery from retailers through POS transmission and related support tasks
Closely monitor alerts for errors, claims, support emails and other related data monitoring
Generating and management of Sales, Technical, Ad hoc Reports
Provide second level support and take ownership of the problems not resolved in timely manner.Identifying trends and analyzing the same. Providing feedback for service improvement.
IT Coordination.
First class Bachelor of computer science and Engineering