Director of Operations
Park Inn – by Rezidor Group
Total years of experience :21 years, 7 Months
Coordinates functions and activities with General Manager, Regional Area and Corporate Staff as
appropriate.
03 : Ensure that the standards required by Law and by Management are maintained at all times in the areas
specified above.
04 : Assists in monitoring present and future trends, practices and systems in the hotel industry and determines
and ensures execution of competitive programmed as directed.
05 : Ensures Emergency Procedures are practiced and enforced to provide for the security and safety of guests
and employees including Fire Tests and Evacuations.
06 : Handling day to day operations and conducting morning briefing with all Executive Members and
Department Heads in order to go through their issues and feedback.
07 : Handling guest issues whenever needed during their stay at hotel.
08 : Supporting all departments and their functions when needed in order to achieve overall targets.
01 : Coordinates functions and activities with General Manager, Regional Area and Corporate Staff as
appropriate.
02 : Ensure that the standards required by Law and by Management are maintained at all times in the areas
specified above.
03 : Assists in monitoring present and future trends, practices and systems in the hotel industry and determines
and ensures execution of competitive programmed as directed.
04 : Ensures Emergency Procedures are practiced and enforced to provide for the security and safety of guests
and employees including Fire Tests and Evacuations.
05 : Monitors applicable laws and regulations, including Health & Safety and ensures compliance.
06 : To adhere to Company and Hotel rules and regulations at all times.
07 : Handling day to day operations and conducting morning briefing with all Executive Members and
Department Heads in order to go through their issues and feedback.
08 : Handling guest issues whenever needed during their stay at hotel.
09 : Supporting all departments and their functions when needed in order to achieve overall targets.
10 : In Charge of Hotel During GM Absence by Supporting all departments and their functions when needed in
order to achieve overall targets
01 : Opening Team Member
02 : In charge of H.R, government co-affaires, Security & Safety
03 : Oversees all aspects of Human Resources & Administration and Manage all Government issues.
04 : Responsible about the hotel’s licenses & workers visas
05 : Handling day to day operations and conducting morning briefing with all Executive Members and
Department Heads in order to go through their issues and feedback.
06 : Handling guest issues whenever needed during their stay at hotel.
07 : Supporting all departments and their functions when needed in order to achieve overall targets.
08 : In Charge of Hotel During GM Absence by Supporting all departments and their functions when needed in
order to achieve overall targets.
01 : Maintains complete knowledge of and comply with all departmental policies, service procedures and
standards and overlooks and ensures that training manuals are updated.
02 : Constantly monitors Human Resources staff performance in all phases of service and job functions,
rectifies any deficiencies with respective personnel.
03 : Monitor the staffs' interaction with guests and employees; resolve discrepancies with respective
personnel.
04 : Maintain and updates files on all current laws regarding Human Resources on:
Labor law and minimum wages for local Nationals
Minimum benefits stipulated by law (Medical, GOSI)
Visa processing procedures
Saudization
Municipality, Civil Defense, Restaurants, Saudi Commission of Tourism & Antiquities
licenses.
05 : Develops and maintains current job descriptions for all hotel positions. In case new positions are created
and added establish job descriptions accordingly with the input of the respective Executive Team member.
06 : Identifies and uses outside recruiting sources. Negotiates new contracts, solicits and identifies new
recruitment agents.
07 : Interviews all applicants for management positions and submits recommendations.
08 : Ensures that the application, screening, interview and hiring process for all candidates is carried out in
accordance with company/hotel policy and procedures.
09 : Develops and ensures a proper orientation program is delivered to all new hires.
10 : Ensures accurate maintenance of all employee files & maintains confidentiality and security of hotel
records.
11 : Conducts monitors and critiques in-house training programs sessions.
12 : Establishes guidelines for performance reviews on all employees. Ensures completion and placement in
employees' files.
13 : Establishes progressive discipline procedures; monitors compliance with such; conducts counseling sessions
with employees; ensures documentation and placement of records in employees' files.
14 : Conducts and documents exit interviews with all terminated employees; ensures placement of
documentation in employees' files.
15 : Completes and maintains current records on a competitive wage and benefit survey for all hotel
positions within competitive set and region.
16 : Informs employees concerned about their occupational benefit plan compensation, ensuring entitlement
of payments and conducts annual reviews with recommendations of changes.
17 : Prepares Human Resources budget annually. Tracks actual to forecast and keep expenses within
budget.
18 : Contacts local organizations and establish "Good Will" projects which the hotel can become involved
with to promote positive public relations with the local community.
19 : Prepares and send all designated corporate reports.
(Three years)
• Vice-President of the Office of pilgrims Syria, Palestine, Jordan, Lebanon
Director of Human Resources / AL-Madinah Harmony Hotel from 17/09/2009 still in the work.
• Branch Manager of AL-Shams Company for managing and operating hotels,
From 01/01/2001 to 30/09/2009.
Tasks and Responsibilities in AL-Shams company
- Responsible for contracting with the company
- Responsible for government relations
- Responsible for legal issues
- Dealing with any additional tasks and updates
• General Manager of administration and personnel affairs
Ba-Ishen AMS Company from 01/04/1998 to 31/12/2000
Tasks and Responsibilities in Ba-Ishen Company
- Responsible for providing advice concerning the Administrative and
Workers in the company
-Coordination, planning and guidance to personnel management for all Company branches in the Kingdom of Saudi Arabia
- Planning and coordination of all matters relating to workforce development and government offices
- Responsible for the establishment and implementation of issuance of visas for staff and follow-up to the company regulations and government rule in the kingdom
- Supervision, coordination and preparation of all documents associated with the General Organization for Social Insurance regarding visas, residence permits, insurance, medical insurance on the warehouse, insurance, factories, licenses for the mechanisms, individuals, insurance on the goods imported, , brand protection for Company trade mark inside and outside the kingdom.
-Preparation preconceived solutions for any obstacles that could face the process of work
- Create a program that the employment of Saudis in coordination with the Office of Work and the company, and follow-up issues Saudization issues
-Responsible for all the documents of the company and follow-up release dates and the completion and inclusion in the program speak about robot.
-Monitoring and follow-up contracts for workers
-Responsible for local recruitment
-Responsible for private housing managers and staff in the company
-Responsible for the security and safety of procedure of the company
-Responsible for follow-up training plans.
مدير عام الشركة
ترأس الاقسام والموارد البشرية
• Official government relation Manager
Al- Balwi commercial group from 1/09/1993 to 10/11/1998
• Director of Personnel
Ba-Ishen Company AMS from 01/04/1996 to 30/03/1998
• Government Relations MANAGER and the Hajj and Umrah services
Agency Al-Nazawi Travel, (from 01/07/1414 to 15/07/1417)
Duties
Completion of all tasks related of Government Relations Department
- Preparation of written reports
- The organization and allocation of groups by the program contract.
Bachelor Degree Business Administration Additional Curses:- 1- Communication and dealing with the public Centre for Training and Administrative Development / Chamber of Commerce AL-Medina. 2- Personnel management, the Council of Saudi Chamber of Commerce / Jeddah 3- Advanced management personnel. the Council of Saudi Chamber of Commerce Jeddah 4- American Board in family Business. Collage of Business Administration - CBA / Jeddah. 5- American Board in Human Resource. Collage of Business Administration - CBA / Jeddah.