Front Office Associate
MINNEAPOLIS AIRPORT MARRIOTT
مجموع سنوات الخبرة :0 years, 11 أشهر
✓ Greets and registers guests in 472 rooms while ensuring personalized service throughout their stay.
✓ Answers queries regarding the hotel's services, charges, dining facilities, and travel destinations.
✓ Responsible for answering calls for both local and international calls with clearly, distinctly, and with a friendly courteous tone.
✓ Trains and cross-train front office personnel.
✓ Manages accurate account of all rooms.
✓ Handles cash, make change, and balanced an assigned house bank.
✓ Handles guest complains and develop the most effective solutions and negotiate results.
✓ Responsible for assisting customers with hotel bookings (Individual/Group Reservations)
✓ Take incoming calls for people interested in staying in a certain IHG property
✓ Suggesting different packages or amenities that the facility offers
✓ Asking questions to help determine what the client needs
✓ Take credit card information over the phone and begin the
billing process
✓ Answers guest queries about the IHG Rewards Club
Membership
✓ Offers the company's partners like car rentals, credit card, and vacation club membership.