Front Desk Manager
The Body Company
مجموع سنوات الخبرة :1 years, 5 أشهر
Some of my responsibilities included the following:
• Processing bookings
• Client service
• First contact for new clients
• Take and make phone calls
• Emailing clients
• Prepare Sales & Visitor Reports
• Process payment transactions (credit card and cash charges)
• Schedule bookings for clients
• Distribute lockers, trainings clothes and towels
• Monitor stock levels
• Prepare & explain contracts
• Responsible for filing system (contracts, payment receipts, customer details)
I was in charge of the reception, administration, as well as assisting the management.
My position was as event coordinator trainee, given that this was an internship that I had to complete before receiving my Bachelors. My main responsibilities during my internship included the following:
• Creating key cards and welcome letters
• Creating internet codes for guests
• Emailing and phoning clients
• Creating invoices and emailing them to the clients
• Uploading and updating rooming lists into the system
• Making reservations for meetings and conferences
• Creating bookings for leisure and corporate groups
• Conference and banquet room setup
• Polishing glasses and cutlery
• Refreshing meeting rooms and clearing coffee breaks
• Contacting stock coordinator for requisition
• Creating name and menu cards for dinners
• Updating information boards for meeting rooms
• Rewarding clients with Marriott Reward Points
This was the first internship that I had to complete for my diploma in Events & Conventions management. My responsibilities during the five month internship included the following:
• Preparing event proposals, event orders and contracts for clients
• Emailing, photocopying, faxing, telephoning clients
• Translating English text into French
• Serving guests during coffee breaks and cocktail parties
• Bartending
• Meeting clients and discussing their event
• Arranging chairs and tables for conferences
• Managing and organizing files
I received my Swiss Diploma in Events and Conventions Management (validated by DCT, Switzerland) Modules included: Event Planning & Coordinating, Convention Sales & Services