Supervisor - Trade Finance
Commercial Bank of Kuwait
Total years of experience :9 years, 8 Months
Import Letter of Credit Issuance Supervisor
• Working towards getting under-performing teams to come up the curve and maintain and meet Sla’s month on month by filling all the gaps and communicating with the teams.
• Supervise, Counsel and Coach Staff of 50+ employees by motivating them to achieve their goals, being sensitive to employee needs and feelings, resolving conflicts for maximum out come to the business.
• Maintaining good Customer and Client relations at all levels to improve business.
• Planning and Organizing tasks, events, processes
• Adapting the concept Change is constant for betterment of the business.
• Auditing and ensuring Compliance is a part of streamline processes and integrity issues.
• Quality check of tasks and processes and procedures.
• Hiring people as per the need of the business or processes.
• Training staff by sharing experiences, expertise and procedures.
WORK EXPERIENCE’s:
Commercial Bank of Kuwait - September 2014 till date
Designation: Clerk Officer
Department: Trade Services - LC’s (Letter of Credit)
Roles & Responsibilities:
• Receiving and Processing Customer Applications for new LC applications
• Attending customers and equiries regarding the applications received.
• Processing Amendments.
• Proofing of files
• Training new employee.
CAPITA Pvt Ltd - March 2010 - September 2010 (MUMBAI)INDIA.
Designation: Team Manager
Process: Pearl Life Insurance (U.K)
Roles & Responsibilities as a Team Manager
• Managing Teams: Managing 2 different teams of insurances, Pensions team and life team with a total strength of 20 employees. Coaching team members and setting weekly, monthly targets to meet and exceed Sla’s (Quality, Productivity and TAT) and targets by identifying their strengths and weaknesses and giving corrective actions. Identifying potentials and areas of opportunities of team member and taking corrective actions by coaching.
• Plan Training: Identifying the potentials in the team and plan to Up-skill and cross skill team members to meet targets and to ensure proper utilization of resources.
• Streamline the process: identifying gaps to achieve missed targets, by planning and implementing strategies to achieve sla’s and targets.
• Meetings and Reviews: Conducting weekly, monthly meetings with the team and managers to plan the targets, resolve issues, motivate the team by boosting their moral, creating healthy competition within team members to create excitement and achieve targets.
• Plan Staffing and Roastering: Ensuring there is a set number of staff present by planning their leaves and shifts periodically, keeping in mind team and business requirements.
• Performance review and succession plan: One on One feedback and coaching done for team members to unleash the potential and identify gaps. Created action plans to improve performance and succession plans by grooming and providing support.
Mphasis India Pvt LTD (An HP Company) - December 2002 - October 2009 . (PUNE) INDIA.
Designation: Unit Manager
Process: Project Money Cost Basis Operations. (Investment Brokerage Firm) (Charles Schwab investments and brokerage)
December 2006 - October 2009.
Roles & Responsibilities as a Unit Manager:
Productivity Sla Management:
Team Management:
Shift Management:
Project Management:
Business and Client Management:
Community initiative management:
Call Calibrations:
Compliance Spoc:
Command Center Management:
New Hiring:
Performance Reviews:
Succession Plans:
Attrition Management:
Planning Trainings
Business Report Management:
Mphasis India Pvt LTD (An HP Company) - December 2002 - October 2009 . (PUNE) INDIA.
Designation: Unit Manager
Mphasis India Pvt LTD (An EDS Company) -DEC 2002 - DEC 2006
Process: US based banking process.(Citi Bank U.S.A)
June 2004 - April 2006
Position: Sr. Quality Analyst
Position: One Down for Team Lead
Position: Subject Matter Expert (SME)
G.E. Capital Pvt. Ltd. INDIA
Position: Customer Se