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Stephanie Adeyanju, Customer Support Agent (Remote)

Stephanie Adeyanju

Customer Support Agent (Remote)·Sirius Support

Nigeria

Master's degree, (Public Health and Environmental Engineering)

Work experience

Total years of experience: 15 years, 6 months

Customer Support Agent (Remote)

January 2024 - Present

Sirius Support

Manila, Philippines •Remote

January 2024 - Present

• Delivered exceptional customer support across multiple channels, including chat, phone, and email, ensuring seamless communication.
• Achieved high customer satisfaction by providing empathetic and effective solutions to diverse inquiries.
• Collaborated with customers to troubleshoot technical issues, enhancing their product experience.
• Proactively identified and resolved potential challenges, demonstrating a commitment to customer success.
• Leveraged strong problem-solving skills to assist in product support, contributing to overall customer retention and loyalty.
Company industry:
Business Process Outsourcing (BPO)

Desk Officer -National Youth Service Corp (NYSC)

January 2011 - Present

Federal Ministry of Water Resources Abuja (Department of Water Supply)

Abuja, Nigeria

January 2011 - Present

• Collaborated effectively as a team member to support daily operations and special projects, enhancing overall project efficiency.
• Contributed to the strengthening of operation and maintenance protocols for Rural Water Supply Equipment, promoting sustainable development initiatives in Nigeria.
• Engaged in the review and enhancement of training manuals for mechanized rural water supply schemes, ensuring alignment with best practices from Federal Government, UNICEF, and EU projects.
• Developed strong analytical and problem-solving skills through hands-on involvement in technical support and customer service tasks.
• Gained valuable experience in data entry and documentation, ensuring accuracy and efficiency in project reporting and communication.
Company industry:
Water & Waste Water Treatment

Public Health officer (Customer Relations)

January 2019 - January 2020

Efficacy Construction Company

Lagos, Nigeria •Hybrid

January 2019 - January 2020

• Identified and pursued business opportunities in Public Health Engineering, enhancing market presence.
• Contributed to the design and development of water treatment plants and comprehensive operational manuals.
• Delivered valuable insights and information to prospects regarding Water Treatment and Sewage Treatment Plant processes, establishing credibility.
• Actively participated in meetings and presentations, serving as a key liaison between the organization and prospective clients to foster strong relationships.
• Developed a deep understanding of customer needs, ensuring effective communication and support throughout the sales process.
• Leveraged technical knowledge to assist in product support and customer service, driving satisfaction and retention.
Company industry:
Construction & Building

Project Support officer

January 2016 - January 2019

Matyet Engineering Limited

Lagos, Nigeria •Remote

January 2016 - January 2019

• Actively sourced and identified potential projects, enhancing client engagement and satisfaction.
• Served as a key liaison between the organization and clients, ensuring clear communication and understanding of needs.
• Conducted thorough project site assessments, producing detailed reports that informed decision-making and project planning.
• Supervised and executed projects efficiently, ensuring adherence to timelines and quality standards.
• Developed strong relationships with clients, contributing to repeat business and positive feedback.
• Leveraged technical knowledge to provide effective support, enhancing overall customer experience.
Company industry:
Water & Waste Water Treatment

Project Support Personnel

January 2013 - January 2016

Eauxwell Nigeria Limited

Lagos, Nigeria

January 2013 - January 2016

• Gained extensive experience in tendering processes, ensuring timely and accurate submissions to meet deadlines.
• Delivered exceptional customer service, fostering strong relationships and ensuring client satisfaction through effective follow-ups.
• Supervised project activities and produced comprehensive reports to track progress and outcomes.
• Diagnosed and resolved technical issues related to water supply pumps, providing tailored solutions to meet customer needs.
• Developed strong communication skills, enhancing collaboration with clients and team members to drive successful project outcomes.
• Emphasized a customer-centric approach, aligning technical support with client expectations to enhance product performance.
Company industry:
General Engineering Consultancy

Education

University Of Ibadan

January 2018

January 2018

Master's degree, (Public Health and Environmental Engineering)

Nigeria

GPA (percentage): 91%

GPA (percentage): 91%

Worked in a team of about 15 volunteers at the University of Ibadan to sensitive people on environmental cleanliness. This was in commemoration of World Environment Day, Walk of “STOP THAT TRASH” around the campus A seminar topic on Effects of Quarry Dust on Human Health Examination of the short term and long term effect of quarry dust on human health using experimental rat as baits Course Representative (Water Supply Engineering) Represented the interest of my peers at meetings with course lecturer. Organized tutorials and make-up classes for my course mates. Initiated and organized field trips and academic seminars for my colleagues Contributed to and supported The English Dictionary Project (EDP) initiative of vocabulary building in secondary schools by the distribution of dictionaries to students July 2016

Federal University of Agriculture

January 2011

January 2011

Bachelor's degree, Water And Environment

Nigeria

GPA (point): 4.10 out of 5

GPA (point): 4.10 out of 5

Determination factors responsible for variations in water quality from point of abstraction to the point of use. Demonstrated the public health implications associated with the use of improperly cited self-supply systems. Recommended possible approaches to mitigate the risk of transmission of infections from the water resource systems

Lagos State Polytechnic

January 2004

January 2004

Diploma, Electrical And Electronics Engineering

Nigeria

GPA (point): 3.10 out of 4

GPA (point): 3.10 out of 4

Skills

ADAPTABILITY

Intermediate

ANALYTICAL THINKING

Intermediate

COMPRESSIVE STRENGTH

Intermediate

COMPUTATIONAL THINKING

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

EMPATHY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

QUICK LEARNING

Intermediate

Languages

English

Native Speaker

Hobbies and interests

research, cooking