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Stephanie Adeyanju, Customer Support Agent (Remote)

Stephanie Adeyanju

Customer Support Agent (Remote)·Sirius Support

نيجيريا

ماجستير, (Public Health and Environmental Engineering)

الخبرة العملية

مجموع سنوات الخبرة: 15 سنوات, 6 أشهر

Customer Support Agent (Remote)

يناير 2024 - حتى الآن

Sirius Support

Manila، الفلبين •عن بُعد

يناير 2024 - حتى الآن

• Delivered exceptional customer support across multiple channels, including chat, phone, and email, ensuring seamless communication.
• Achieved high customer satisfaction by providing empathetic and effective solutions to diverse inquiries.
• Collaborated with customers to troubleshoot technical issues, enhancing their product experience.
• Proactively identified and resolved potential challenges, demonstrating a commitment to customer success.
• Leveraged strong problem-solving skills to assist in product support, contributing to overall customer retention and loyalty.
مجال الشركة:
الاستعانة بالمصادر الخارجية للعمليات التجارية

Desk Officer -National Youth Service Corp (NYSC)

يناير 2011 - حتى الآن

Federal Ministry of Water Resources Abuja (Department of Water Supply)

Abuja، نيجيريا

يناير 2011 - حتى الآن

• Collaborated effectively as a team member to support daily operations and special projects, enhancing overall project efficiency.
• Contributed to the strengthening of operation and maintenance protocols for Rural Water Supply Equipment, promoting sustainable development initiatives in Nigeria.
• Engaged in the review and enhancement of training manuals for mechanized rural water supply schemes, ensuring alignment with best practices from Federal Government, UNICEF, and EU projects.
• Developed strong analytical and problem-solving skills through hands-on involvement in technical support and customer service tasks.
• Gained valuable experience in data entry and documentation, ensuring accuracy and efficiency in project reporting and communication.
مجال الشركة:
معالجة المياه ومياه الصرف الصحي

Public Health officer (Customer Relations)

يناير 2019 - يناير 2020

Efficacy Construction Company

Lagos، نيجيريا •هجين

يناير 2019 - يناير 2020

• Identified and pursued business opportunities in Public Health Engineering, enhancing market presence.
• Contributed to the design and development of water treatment plants and comprehensive operational manuals.
• Delivered valuable insights and information to prospects regarding Water Treatment and Sewage Treatment Plant processes, establishing credibility.
• Actively participated in meetings and presentations, serving as a key liaison between the organization and prospective clients to foster strong relationships.
• Developed a deep understanding of customer needs, ensuring effective communication and support throughout the sales process.
• Leveraged technical knowledge to assist in product support and customer service, driving satisfaction and retention.
مجال الشركة:
البناء والتشييد

Project Support officer

يناير 2016 - يناير 2019

Matyet Engineering Limited

Lagos، نيجيريا •عن بُعد

يناير 2016 - يناير 2019

• Actively sourced and identified potential projects, enhancing client engagement and satisfaction.
• Served as a key liaison between the organization and clients, ensuring clear communication and understanding of needs.
• Conducted thorough project site assessments, producing detailed reports that informed decision-making and project planning.
• Supervised and executed projects efficiently, ensuring adherence to timelines and quality standards.
• Developed strong relationships with clients, contributing to repeat business and positive feedback.
• Leveraged technical knowledge to provide effective support, enhancing overall customer experience.
مجال الشركة:
معالجة المياه ومياه الصرف الصحي

Project Support Personnel

يناير 2013 - يناير 2016

Eauxwell Nigeria Limited

Lagos، نيجيريا

يناير 2013 - يناير 2016

• Gained extensive experience in tendering processes, ensuring timely and accurate submissions to meet deadlines.
• Delivered exceptional customer service, fostering strong relationships and ensuring client satisfaction through effective follow-ups.
• Supervised project activities and produced comprehensive reports to track progress and outcomes.
• Diagnosed and resolved technical issues related to water supply pumps, providing tailored solutions to meet customer needs.
• Developed strong communication skills, enhancing collaboration with clients and team members to drive successful project outcomes.
• Emphasized a customer-centric approach, aligning technical support with client expectations to enhance product performance.
مجال الشركة:
الاستشارات الهندسية العامة

التعليم

University Of Ibadan

يناير 2018

يناير 2018

ماجستير، (Public Health and Environmental Engineering)

نيجيريا

المعدل التراكمي (نسبة مئوية): 91%

المعدل التراكمي (نسبة مئوية): 91%

Worked in a team of about 15 volunteers at the University of Ibadan to sensitive people on environmental cleanliness. This was in commemoration of World Environment Day, Walk of “STOP THAT TRASH” around the campus A seminar topic on Effects of Quarry Dust on Human Health Examination of the short term and long term effect of quarry dust on human health using experimental rat as baits Course Representative (Water Supply Engineering) Represented the interest of my peers at meetings with course lecturer. Organized tutorials and make-up classes for my course mates. Initiated and organized field trips and academic seminars for my colleagues Contributed to and supported The English Dictionary Project (EDP) initiative of vocabulary building in secondary schools by the distribution of dictionaries to students July 2016

Federal University of Agriculture

يناير 2011

يناير 2011

بكالوريوس، Water And Environment

نيجيريا

المعدل التراكمي (نقاط): 4.10 من 5

المعدل التراكمي (نقاط): 4.10 من 5

Determination factors responsible for variations in water quality from point of abstraction to the point of use. Demonstrated the public health implications associated with the use of improperly cited self-supply systems. Recommended possible approaches to mitigate the risk of transmission of infections from the water resource systems

Lagos State Polytechnic

يناير 2004

يناير 2004

دبلوم، Electrical And Electronics Engineering

نيجيريا

المعدل التراكمي (نقاط): 3.10 من 4

المعدل التراكمي (نقاط): 3.10 من 4

Skills

ADAPTABILITY

Intermediate

ANALYTICAL THINKING

Intermediate

COMPRESSIVE STRENGTH

Intermediate

COMPUTATIONAL THINKING

Intermediate

CUSTOMER INQUIRIES

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

EMPATHY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

QUICK LEARNING

Intermediate

اللغات

الانجليزية

اللغة الأم

الهوايات والاهتمامات

research, cooking