Clinic Manager
Eternel Clinic
Total years of experience :6 years, 4 Months
Operations and team management; including overseeing the clinic budget, marketing, customer service and employee teams. Directly overseeing sales performance, customer care, brand management, PR, media relations, service launches and advertising.
Selected Accomplishments:
Increased individual sales by developing and launching a uniform employee-training and target program based on creating a productive team, oriented towards service and sales.
Increased retail sales from 4% average to 25% by implementing KPI’s and weekly status reports as well as mentoring.
Assisted in the organization and launch of rebranding a campaign in 2013.
Implemented SOPs and Protocols formerly not in place and created efficiency in the existing ones.
Regulated cash till issues from 80% loss/month to 0% loss/month.
Providing the best customer service to all guests and especially hhonors members and anticipating their needs. Built a program geared towards gaining new members and encouraging sales to earn points.
Selected Accomplishments:
Established the Hhonors program at this location.
Created a motivated team geared to give the best customer service and lead and maximize business by communicating with surrounding businesses.
Customer Service, Saftey, Team Management
Operations and team management including, overseeing the clinic budget and marketing, customer service and therapist teams. As the first manager, implemented all policies and procedures.
Selected Accomplishments:
Developed and launched this business.
Implemented SOPs and Protocols.
Performed ongoing customer/market research and demographic profiling to identify and capitalize on unmet market needs ahead of the curve.
Built a loyal clientele.
Exceeded board standards of sanitation and regulation
Excelled in all courses and areas of education with the hight marks. Continued with aesthetics education by completing Spa Management certifications and licensing.
Managing Aesthetician License to practice
