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Stephanie Janine Baliton, ADMINISTARTIVE ASSISTANT

Stephanie Janine Baliton

ADMINISTARTIVE ASSISTANT·Starlight Property Group

Philippines

Bachelor's degree, Bachelor of Secondary Education major in English

Work experience

Total years of experience: 8 years, 9 months

ADMINISTARTIVE ASSISTANT

November 2024 - Present

Starlight Property Group

Perth, Australia Remote

November 2024 - Present

Manage and update data from the CRM
Responding to client inquiry emails and calls
Creating a selling and leasing contract
Setting up rental and selling listings
Entry-level AU Property Management experience

Company industry:
Real Estate

INSIDE SALES REPRESENTATIVE

April 2023 - May 2023

RedwoodHundreds

California, United States Remote

April 2023 - May 2023

Calls and profiling leads generated by our cold
callers.
Run comparables
Setting a team meeting for announcements

Company industry:
Real Estate
Job role:
Sales

LEADS MANAGER

March 2022 - March 2023

RESource Atlanta

Georgia, United States Remote

March 2022 - March 2023

Responsible for converting leads to motivated
seller leads.
Outbound and inbound calling,
Appointment scheduling

Company industry:
Real Estate
Job role:
Support Services

LEADS MANAGER / EXECUTIVE ASSISTANT

March 2021 - March 2022

Oahu Home Buyers

Hawai'i, United States Remote

March 2021 - March 2022

Responsible for converting leads to motivated seller leads.
Contacting new leads and nurturing new seller leads by providing regular communication and follow-ups.
Mining prospect leads from the foreclosure, probate, and distress properties report.

Company industry:
Real Estate
Job role:
Support Services

LEADS MANAGER

January 2021 - January 2022

Oahu Home Buyers

Hawai'i, United States Remote

January 2021 - January 2022

Contacting new leads and nurturing new seller
leads by providing regular communication and
follow-ups.
Mining prospect leads
Calendar and scheduling management
Adhoc tasks

Company industry:
Real Estate

CUSTOMER SERVICE REPRESENTATIVE

September 2017 - January 2018

Convergys (eBay)

Baguio, Philippines

September 2017 - January 2018

Assisted sellers and buyers with any listing
issues.
Mediate between sellers and buyers.
Billing-related concerns

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

COSTUMER SERVICE REPRESENTATIVE

October 2015 - April 2017

Results Companies (SiriusXM)

Manila, Philippines

October 2015 - April 2017

Troubleshooting, sales, and billing.
Upselling and calling prospect clients to avail an equipment
with a discounted subscription.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

CUSTOMER SERVICE REPRESENTATIVE

October 2014 - January 2017

Results (SiriusXM)

Pasig City, Philippines

October 2014 - January 2017

Troubleshooting assistance for the equipment.
Billing-related concerns
Sales/upselling equipment with subscription

Company industry:
Entertainment

COSTUMER SERVICE REPRESENTATIVE

March 2013 - October 2015

SITEL (Los Angeles Times)

Baguio, Philippines

March 2013 - October 2015

Handled multiple complaints.
Account creation
Billing and collection
Upselling physical and digital products
Retention

Company industry:
Journalism
Job role:
Customer Service and Call Center

CUSTOMER SERVICE REPRESENTATIVE

January 2013 - October 2015

SITEL (Los Angeles Times)

Baguio, Philippines

January 2013 - October 2015

Handled multiple complaints
Retention and escalation.
Billing-related concerns

Company industry:
Media Production

Education

Kings College of the Philippines

May 2020

May 2020

Bachelor's degree, Bachelor of Secondary Education major in English

Philippines

GPA (percentage): 90%

GPA (percentage): 90%

The Bachelor of Secondary Education program, majoring in English, is designed to equip learners with the essential competencies and knowledge needed to effectively teach English in secondary schools. Through a comprehensive curriculum, students will develop expertise in English language and literature, pedagogical techniques, and classroom management strategies, preparing them for successful careers as secondary educators in their chosen field.

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEAD MANAGEMENT
Intermediate
LEAD MANAGEMENT
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
COLD CALLING
Intermediate
COLD CALLING
Intermediate
SETTING APPOINTMENTS
Intermediate
SETTING APPOINTMENTS
Intermediate
CORPORATE TRAVEL MANAGEMENT
Intermediate
CORPORATE TRAVEL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
EMAIL MANAGEMENT
Intermediate
CALENDAR MANAGEMENT
Intermediate
CALENDAR MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
PODIO
Intermediate
PODIO
Intermediate
PROPERTY MANAGEMENT
Intermediate
PROPERTY MANAGEMENT
Intermediate

Training and Certifications

Training
Quickbooks Bookkeeping
Ezacc Training Academy
Oct 2023
Show credentials

Hobbies and interests

Reading